The role

As the Facilities Manager, you'll be at the heart of ensuring our office spaces are not just functional, but vibrant hubs where everyone can thrive. Your role is all about making sure our facilities run smoothly, from managing contracts to keeping costs in check and delivering top-notch services for all our stakeholders. But it's not just about the nuts and bolts – you'll also play a crucial part in embedding values like environmental sustainability, social responsibility, and inclusivity into everything we do.

You'll report to the Director of Corporate Real Estate and Facilities Management and work closely with a fantastic team of colleagues, including the Global Operations & Compliance Lead, the Global CRE, Operations & Compliance Coordinator, and other key players. Together, we'll create spaces where everyone feels welcome and inspired to do their best work.

What you will do

Here's a streamlined version of your responsibilities:

Leadership and Management:

• Lead and develop the local facilities team to deliver excellent customer service and compliance.
• Set team objectives aligned with company goals and ensure their achievement.
• Manage daily operations and tasks, acting as a bridge between the team and local management.
• Recruit and develop team members, supporting their personal growth.

Communication:

• Proactively communicate office and facilities-related information.
• Present important updates at office meetings and forums.
• Offer information sessions for locations and contribute to induction presentations for new hires.

Compliance:

• Conduct regular facilities inspections and audits.
  Ensure site documentation meets compliance requirements.
  Collaborate with health and safety and security teams to maintain standards.
  Ensure compliance with ISO 27001 and ISO 14001.

Health & Safety:

• Lead safety committees and serve as a first aider.
• Ensure health and safety compliance in office premises.
• Manage daily physical security on-site.

CSR:

• Drive local CSR projects and contribute to Kindred United initiatives.
• Maintain CSR data and submit annual carbon footprint reports.
• Support ISO 14001 certification and align with group standards.

Facilities Management:

• Manage main and remote offices, both domestically and internationally.
• Proactively maintain office spaces and respond to service requests promptly.
• Implement processes for continuous service improvement and efficiency.
• Manage seating, space planning, asset registry, and subscriptions.
• Coordinate office rebuilds, moves, and subletting areas.

Finance:

• Develop and manage office budgets and review expenses and invoices.
• Oversee vendor selection and manage contractor relationships.
• Provide cost data for operational optimization projects in collaboration with procurement.
• This condensed version retains the essence of your responsibilities while making it easier to digest.

Your experience

• All aspects of facilities management across hard, soft, operational, compliance and customer experience.
• Specific experience of managing on-site catering services.
• Specific experience of managing a fully repairing leased building. 
• Experience of health and safety management and management systems – NEBOSH/IOSH certified or level of experience along with in-depth knowledge of ISO14001 & ISO27001. 
• Out of hours responsibility.
• Travel as/when required (very limited!).
• This is a hybrid role 2-3 days a week in the office.

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