Senior Engineering Support Specialist

Details

Work Location Type:
Hybrid
Office:
Bengaluru
Type of Employment:
Full Time Permanent
Reference Number:
TEC2219

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.

Main Duties / Responsibilities

As an Engineering Support Analyst, you will be responsible for identifying and resolving issues within various components of critical business systems. Your role will involve providing dynamic service and acting as a software detective to ensure the smooth functioning of systems. This includes triaging bugs, escalating tickets with comprehensive information, responding to alerts, and initiating On-Call when necessary, all while maintaining clear and effective communication.

Working alongside stakeholders including Traders, Developers, DevOps, and SRE teams.

Provide technical support for critical business systems, ensuring timely identification and resolution of issues.

Collaborate with cross-functional teams to maintain seamless system functionality.

Conduct root cause analysis to identify and address underlying issues and implement preventive measures to avoid future occurrences.

Demonstrate a solid understanding of software engineering principles and practices.

Provide coverage for colleagues in Australia and Europe (AEDT & CET).

Key Accountabilities / Measures

Provide comprehensive support for global stakeholders.

Drive issues to resolution efficiently and effectively.

Monitor and utilise alerts to promptly address incidents.

Enhance reliability by pushing capabilities forward and innovating for continuous improvement.

Preferred Experience and Knowledge

2-3 years of proven experience in providing technical support for critical business systems.

Strong analytical and problem-solving skills.

Excellent verbal and written communication skills, essential for working with global stakeholders.

Extensive knowledge of support principles, including incident and problem management.

Desirable knowledge in server stack and website support.

Extensive experience in issue debugging, analysis, and resolution.

Required experience and understanding of the following toolsets:

Elastic / Grafana / Splunk

Prometheus / Loki / Tempo

Kubernetes / Docker

Linux / Windows

Solace / Kafka

Postgres

Experience in creating Splunk/Grafana dashboards, integrating metrics, logs, and traces to provide a proactive approach to error detection.

Testing experience is a definite advantage.

Essential Educational and/or Training Qualifications & Certificates

A tertiary qualification in an Information Technology-related discipline is highly desirable.

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.