Player Experience Representative

Reporting to: Player Experience Team Lead

The role


The Player Experience Team (PET) provides the main point of contact for players within our 32Red brand. We provide our players with highest levels of customer service by putting them at the centre of everything we do.


Casino is the heart of our business and generates the majority of queries; we do though provide successful Poker, Bingo and Sports betting platforms of which Player Experience would also be expected to support.


This role is one of customer retention - keeping the player playing responsibly and ensuring that 32Red are their on-line gaming company of choice.


What you will do


  • Work shifts the PET is the sole point of contact for customer queries, requests and complaints
  • Although telephone and email communications are important, over 80% of our queries are live chat, as a result you will be expected to be running several conversations at once
  • In order to maintain the 32Red reputation for providing high standards of service, PET's should be approachable, enthusiastic, friendly and able to build rapport quickly, with both customers and internal stakeholders
  • Work alongside the Player Safety team and helping to promote responsible gambling with customers
  • You are expected to provide a consistent 1st class service through your knowledge of the 32Red organization, products and to exhibit a genuine desire to help our players reach the highest possible levels of customer satisfaction


Your experience


  • Excellent communication skills are essential
  • Multitasking skills are a must
  • Previous experience in a customer facing role is desirable
  • Our Casino is a 24/7 operation and this role requires shift work including nights


Application process


Click on the "Apply Now" button and complete the short web form. Please add a covering letter to let us know your motivation for applying and your salary expectation.  Our Talent Acquisition team will be in touch soon.


Job alerts


We are always on the lookout for talented, passionate people to join our global team so if you'd like us to let you know when suitable jobs come up, please click on the “Register for Alerts” button.

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4th Floor World Trade Center, 6 Bayside Road, Gibraltar
  • Reference Number:
  • Office:
  • Type of Employment:
    Full time permanent
25 Days Holiday
Private Medical
Wellbeing Allowance
Fresh Fruit
Free Breakfast Friday's
Maternity/Paternity leave
Eye test
3 days CSR leave
Anniversary awards
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