Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.
Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.
Job Title: Head of Customer Growth (Regional)
Reports to: Director of Retention
Department: Retention
Kindred Retention is on a mission to create the best customer experiences in the gaming industry setting us aside in a hyper competitive marketplace. Are you able develop and lead an ambitious, strategic and data driven Retention team within the competitive iGaming industry?
As the Head of Customer Growth, you will be responsible for driving existing customer growth across multiple market focussed retention squads as well as formulating high level strategy, prioritising and approving multi-channel customer communication and reward strategies.
A key element of the role is working closely with central and regional stakeholders to ensure core and market-specific objectives are met
We are looking for people who can walk the fine line between commercial responsibility and having the emotional intelligence to get into the mind of the customer; understanding what motivates, frustrates, and delights them.
Our world is hybrid.
A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.
Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.