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VIP Account Manager Norway

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VIP Account Manager Norway

  • Reference Number:
  • Office:
    London, Malta
  • Type of Employment:
    Full time permanent


Location: Wimbledon, London SW19 / Malta, St. Julian's
Reporting to: VIP Account Management Team Lead
Department: Central Customer Marketing
Hours of work: 40 hours per week on a shift basis including weekends


About the role


Our VIP and high value customers are key to the success of our business. We are seeking an exceptional individual to join the VIP Management team in a role of VIP Account Manager for Norway.


The ideal candidate for this position will have an experience in customer facing environment, very good understanding of VIP Management and a genuine passion for the online gambling industry. It is imperative that this person has a take-charge and can-do attitude, has strong social and people skills with the ability to build trust. We are looking for someone, who is friendly, patient and enthusiastic with an ability to use common sense and display good judgement.


As a VIP Account Manager, you will be managing the portfolio of the high net worth customers on your market, looking to build strong relationships with our VIP customers in order to increase their loyalty and provide an excellent all round experience.


What will you be doing?


  • Build strong relationships with valuable customers and provide superb service and gaming experiences tailored to them, across all products
  • Monitor individual customer performance and ensure that bonuses, gifts and hospitality invitations are offered in accordance with business requirements
  • Handle customers’ day to day queries and complaints, including out of hours when necessary, in order to provide the VIP with personal and ‘competition beating’ service
  • Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported
  • Manage targets and a budget
  • Monitor the customer base for new VIP customer potential
  • Work alongside Marketing and Events teams to plan and execute events; entertain and host customers at various local and global events
  • Acquire knowledge of customers and build profiles including playing behaviours, interests, likes and dislikes


How will you be measured?


  • Number of Actives
  • Reported Gross Win
  • VIP Retention Rate
  • Personal performance 


What have you done?


  • Work experience in a customer facing environment, VIP customer as an advantage
  • Native level Norwegian speaker
  • Strong relationship building skills and the ability to build trust; strong social and people skills
  • Sound commercial acumen, understanding of ROI and an analytical approach
  • Great organisation, planning and prioritisation skills, with strong attention to detail
  • Excellent written and verbal communication skills
  • Commitment to providing world class service to valuable customers
  • Have a genuine passion for the online gaming industry, either as a customer or through work experience in the industry
  • Be presentable, willing to travel and work outside of normal office hours




To apply for this role click on the "Apply for this role" button, complete the short web form and attach a CV with a cover letter in English, stating why you would be suitable for the position and the recruitment team will be in touch shortly.


Learn more

For details on our benefits package please click here

For more information about the recruitment process please click here

To find out more about our values please click here

For the latest events that we are attending or hosting click here

Meet the Manager:

To watch the interview: click here

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Kindred House, 17-25 Hartfield Road, Wimbledon, London, United Kingdom, SW19 3SE
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