Swedish speaking Customer Service Agent

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Swedish speaking Customer Service Agent

Details

  • Work Location Type:
    Hybrid
  • Office:
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    CAM0213

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.

 

The role #LI-Hybrid #LI-MG2

Kindred operates in a highly regulated and increasingly complex industry where trust and reputation play key roles in achieving sustainable growth.

As a Kindred Customer Service Agent, you will be one of over 200 agents across the globe who support the customers of our 11 brands worldwide. You'll play a key role in our mission to transform gambling by being a trusted source of entertainment that contributes positively to society by offering our customers the best gambling experience ever!

As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.

 

What you will do

  • Deliver Swedish and English language customer support across LiveChat, email and telephone
  • Enable our players with quality solutions in a timely, personal and professional manner that exceeds the customers' expectations!
  • Guide players through the website &/or Mobile App platform assisting them in using our services and products
  • Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
  • Work closely with other departments including Player Safety, Payments and CRM to ensure a positive and safe gambling experience
  • Speak on behalf of customers by providing useful feedback on their experiences
  • Support your colleagues and contribute to a great team atmosphere

 

How will success be measured in this role

  • Contact quality; demonstrating empathy, reaching a resolution, strong communication and friendliness
  • Product knowledge
  • Team contribution and extra tasks
  • Regular performance reviews with your line manager
  • Acting in line with Kindred Group values

 

Your experience

  • Responsible and reliable team player
  • Experience of problem-solving complex tasks
  • Ability to multi-task in a fast-paced environment
  • Fluency in Swedish both spoken and written
  • Good understanding of IT concepts

 

What can we offer you

πŸ‹πŸ» €500 per year Well-being allowance
🏝️ 24 days holiday (+ public holidays)
πŸ’» Flexible Hybrid working (Office/home)
🏑 6 weeks fully remote working
πŸ‘¨β€βš•οΈ Private Health Insurance
πŸ§˜πŸ½β€β™€οΈ Free Yoga
✈️ Relocation Support
🍲 Subsidised meals
🀱 Maternity/Paternity Leave
πŸ₯³ Anniversary awards
πŸ‘¨β€πŸ« Dedicated Career Development Plan
πŸ₯° Friendly Atmosphere in a fantastic office
πŸ‘΅ Pension Plan

 

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.

 
 

Details

  • Work Location Type:
    Hybrid
  • Office:
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    CAM0213

Location

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Location
Malta
The Centre Pjazza Tigné, Tigné Point, Tigne Point, Sliema, Malta, TPO 0001
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Benefits

Well-being allowance
Learning and development opportunities
Inclusion networks
Charity days
Long service awards
Private medical insurance
Life assurance and income protection
Employee Assistance Programme
Pension

Meet the recruiter

Marcelina Gabrys

marcelina.gabrys@kindredgroup.com

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