As a Senior Payment Operations Analyst, you will support Payment Operations and Player Sustainability in ensuring the day-to-day operations, coordinating and assigning team tasks and JIRAS. You will also be responsible for coaching and supporting more junior members of the team to resolve customer payment issues. The role will also work closely with the CS Planning team to support the training of the Customer Service team on our Payment processes.

Duties and responsibilities

• Able to resolve all payment's customer related issues with minimal support from manager
• Act as the main point of contact for complex customer payments queries.
• Coach and mentor more junior members of the team and ensure all actions are clearly communicated with peers.
• Lead and be a part of projects aiming to improve customer journey and internal efficiency.
• Proactively identify flaws in the payments cashier through organized assessment sessions, identify improvement opportunities and ensure these are properly record, prioritized and addressed.
• Liaise with 3rd party payment providers and internal developers to solve queries in the most efficient way possible.
• Aide in the development and monitoring of dashboards to ensure performance.
• Take the lead with the CS Planning Team to coordinate regulator CS Payment Trainings and Courses.
• Provide regular updates to the local markets on payment processes as needed.
• Assist in completion of Chargeback Dispute responses and overall analysis of chargeback trends.
• Work cohesively with other lines of business, including direct support to the Head of Payment Solutions North America.

How you will be measured?

• Quickly identifying Payment Challenges and escalating and/or rectifying in an expedited fashion
• Meeting deadlines
• Regular performance reviews with your line manager.
• Acting in line with Kindred Group values
• Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth

What have you done?

• Significant experience working in a Payments Role previously
• Ability to solve complex customer and payment queries with minimal support and guidance from line manager.
• Analytical and problem-solving skills with excellent attention to detail
• Proven ability to work independently and to liaise with other departments
• Excellent communication skills, both verbal and written
• A Logical and Inquisitive mind.

Package, Perks and Benefits

• Competitive pay, based on experience
• supplemented health, dental and vision insurance, available on first day of employment
• a generous 401k match; company matches up to 6% and is vested from day one
• a $500 annual health and wellness allowance
• generous PTO Allowance; 20 days annually and an additional day on your work anniversary
• in-house training and development facilitated through Kindred Academy and LinkedIn Learning
• Virtual social events

Application process

Click on the "Apply Now" button and complete the short web form. Our Talent Acquisition team will be in touch soon.

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework.