Senior Software Engineer- Javascript

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Senior Software Engineer- Javascript

Details

  • Work Location Type:
    Hybrid
  • Office:
    Bengaluru
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    TEC2122

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 60+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with a hybrid working model which allows flexibility between working from home and enjoying our superb office facilities.

 

 

As an engineer in SOPS team, you will be working with and supporting all the business units utilising the Oracle cloud service across all the Kindred locations. You have (or are able to quickly develop) an understanding of how Oracle Service Cloud serves the business as a whole, see that a holistic view of the customer and the need to stay both responsible and compliant as a business, is key. You will be responsible for automating the business processes using contextual workspaces, workflows, agent scripting and business rules.

 

What you will do

· Build custom functionalities in PHP & JavaScript on our global Oracle Service Cloud instances

· Customize the Customer Portal through new widgets and brand design channels using HTML/CSS

· Be able to quickly gain knowledge on the Oracle Service Cloud platform

· Learn how to design and implement Incident Queue reports, including the creation and implementation of SLAs for specific queues / profiles

· Learn about Workspace Design and creation of Workflows

· Experience with the BUI Extensibility Framework (JavaScript) would be a big plus

· Take investigation action on business requirements from the system users & stakeholders

· Communicate with other stakeholders to render information from third party applications in the Incident workspace

· Knowledge of the Oracle APIs would be advantageous.

· Optimize the user journeys in OSC

· Administrate the integrated telephony system and support the development of IVR call flows and organization setup.

 

Your experience

· PHP and JavaScript coding experience

· HTML/CSS experience

· Have worked in a corporate environment and understand the principles of customers journeys

· Have worked in a customer facing role for at least 3 years

· Circa 1 year of Oracle Service Cloud system admin experience

· Good overall tech background and ability to understand operational and technical elements of a business like Kindred

· Good communicator who can demonstrate the ability to talk to and understand the needs of stakeholders at different levels of the business

· Problem-solving mindset and eagerness to seek challenges

· Ability to work unsupervised, proactively looking for work during downtimes

 

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.

 
 

Details

  • Work Location Type:
    Hybrid
  • Office:
    Bengaluru
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    TEC2122

Location

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Location
Bengaluru
WeWork - KINDRED INDIVIDUALS PRIVATE LIMITED, 43 Residency Rd, Bengaluru, India, KA 560025
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Benefits

Well-being allowance
Learning and development opportunities
Inclusion networks
Charity days
Long service awards

Meet the recruiter

Sukruthi N Kumar

sukruthi.nkumar@kindredgroup.com

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