Senior Application Support Analyst

Job Description:


What started as Unibet in 1997 is today Kindred Group. With more than 1,700 employees, we are one of Europe's fastest growing betting companies. We make leading sports betting and casino products, available on desktop, tablet and mobile. You can visit one of our platforms at https://www.unibet.com.au. We have led the development of technological advancements, mobile solutions, new product launches, and player safety and responsible gambling improvements. Having a proven track record of success in Europe, our aim is to conquer the Australian market.


We are seeking a motivated and skilled support analyst to join our team in a fast-growing company. Your primary responsibility will be to support and maintain the Australian racing business. You will have the opportunity to use your debugging and analysis skills experience to assist the team in achieving company objectives. Your trouble shooting skills and the ability to work independently on set tasks will make you a strong candidate for this position.


Your key responsibilities:


  • Support existing Web and Mobile applications built on ReactJs, Graphql, Json and C# WebAPIs.
  • Monitor and manage the uptime of the production systems using Application monitoring tools.
  • Provide level2 support for all issues.
  • Work with Traders, Customer Service and Level3 team to resolve the incidents.
  • Guiding and mentoring a small team of App Support Analysts.
  • Working - Tuesday to Saturday. (8AM - 4PM)
  • Work location: Darwin.


The successful candidate will have the following skills: 


  • Extensive knowledge in Web Application support including monitoring principles and related metrics.
  • Proven experience in debugging and triaging Web Applications and Microservices.
  • Demonstrated experience in working with Json, Web API and relevant tools including Postman and Swagger.
  • Extensive knowledge in Client Server architecture, Networking Principles and Server stack.
  • Demonstrated experience in working with Application monitoring tools such as Splunk, PRTG and AppDynamics.
  • Proven experience in technical issue debugging, analysis and resolution.
  • Extensive knowledge in support principles including incident management, problem management and escalation management.
  • Wagering experience or financial services industry experience a plus.
  • Excellent communication skills are mandatory.




  • Many social events to take part in (Melbourne Cup is just one of them).
  • Great work life balance and flexibility.
  • A continued commitment to employee development.
  • Employee share program.
  • Life insurance and income protection plans.
  • Wellness benefits.


If you have the above skills and experience and are looking for an exciting and rewarding career apply today. We look forward to hearing from you.


Only applicants currently in Australia with unrestricted working rights will be considered.


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  • Office:
    Darwin, Australia, Sydney, Australia
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
Wellbeing Allowance
Maternity/Paternity leave
Development Opportunities
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