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Risk and Payments Team Lead (USA)

The Role 

The Risk and Payments Team Lead will serve as the first escalation point for fraud, payment and customer related issues and will be hands on in supporting our quality control efforts while motivating team members. They will provide fraud analysts with daily objectives, delegate tasks and foster a collaborative environment by welcoming new ideas. 

What you will do 

  • Oversee day to day operations on the Fraud Team 
  • Collaborate in the development of SOPs and workflows 
  • Motivate Team members 
  • Escalate issues to Player Sustainability Operations Manager 
  • Serve as a liaison with leaders in customer service, AML and RG 
  • Fraud Reporting (Fraud Forms, Suspicious Activity Reporting) 
  • Identify new fraud trends 
  • Conduct training sessions with newly hired fraud analysts to ensure smooth integration to the Player Sustainability Team 
  • Deliver feedback to fraud analysts with a focus on quality control and consistency 
  • Constantly embrace the team objectives and work on your personalized goals on a quarterly basis. 
  • In the absence of the Player Sustainability Operations Manager, serve in a leadership capacity and ensure all operational and compliance requirements are adhered to. 

Your experience 

  • 3+ years of relevant experience in the financial sector, online gaming or other relevant capacity.  
  • Leadership Experience (leading peers and/or functions) 
  • Excellent interpersonal and written communications skills 
  • Attention to detail, strong analytical skills 
  • Proactive and able to work autonomously 
  • Proficiency in MS Office, especially Excel 
  • Positive Attitude 

 

Application process

Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.

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Location
Cherry Hill, New Jersey
Unibet (Interactive) , Cherry Hill, New Jersey, United States
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  • Office:
    Cherry Hill, New Jersey
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    LCR0329
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