The role

The Responsible Gaming Team Lead role will be tasked with providing quality and efficient operations through the daily management of team employees, through hiring, motivating, recognising and rewarding, coaching, counselling, training and problem solving. Additionally, the role will be responsible for assisting the wider Player Sustainability Team with development, analysis and implementation of staffing, training, strategy work, scheduling and reward/recognition programs.

This is a 12 month fixed term contract.

What you will do

• Provide daily direction and communication to your team so that operational issues are dealt with in a timely, efficient and knowledgeable manner.
• Provide continual evaluation of processes and procedures and be responsible for suggesting methods to improve operations, efficiency and service to both internal and external customers
• Provide statistical and performance feedback and coaching on a regular basis to each team member including writing and administering performance reviews for skill improvement
• Be available to employees that experience work and/or personal problems providing appropriate coaching, counselling, direction and resolution
• Ensure employees have appropriate training and other resources to perform their jobs
• Address disciplinary and/or performance problems according to company policy including preparing warnings and communicating effectively with employees
• Assist the manager with the daily operation of the Player Safety function to include the development, analyses and implementation of staffing, training, telemarketing, scheduling, and reward/recognition programs
• Share continual responsibility for deciding how to manage the employees ensuring issues are handled efficiently and effectively
• Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives
• Use appropriate judgment in upward communication regarding department or employee concerns
• Ensure all procedures are adhered to and provide ongoing assistance/guidance for keeping the team up to date with new legislation

Your experience

• Display strong RG/AML knowledge and background
• Excellent communication skills with the ability to lead a team
• Good level of spoken/written English

Application process

Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.

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