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Resource Development Manager

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Resource Development Manager

  • Reference Number:
    COR0314
  • Office:
    Malta
  • Type of Employment:
    Full time permanent

Location: Gzira, Malta
Reporting to: Head of Player Safety
Department: Player Safety
Hours of work: 40 hours per week

 

About the role

As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. As part of our culture and DNA we deem player safety as a positive business enabler in a regulated industry and contributes to a premium user experience in a safe and secure environment. The team is responsible to monitor, detect and action any suspicious behavior that may occur in the Group Platform (responsible gambling, fraud, anti-money laundering, integrity of operations etc).  

 

The Resource Development Manager (RDM) will play a key role in up-skilling and developing all operational staff within Player Safety itself, but also other teams in Malta Operations such as Customer Service and Payment Solutions. Your work will contribute to the group-wide Kindred Talent Development Strategy. You will work closely with the central and local Talent Development teams. The RDM is responsible for the delivery and implementation of PS induction, training strategy and program, quality checks mechanism, ownership of the department knowledge base as well as being a point of reference for all operational staff.

 

 

What will you be doing?
  • Suggest tool and process improvements to management in order to produce a state-of-the-art working practice and environment
  • Help instill a positive mindset in all analysts and ensure that the decision making is in-line with the department strategy
  • Work as a member/leader of special or on-going projects that are important to process improvement, and ensure operational efficiency within all teams
  • Influence and develop leaders to promote a performance culture through effective utilization of tools such as on-the-job mentoring, Quality Checks and Personalized Objectives
  • Provide support and guidance on strategic changes
  • Build leadership capability through coaching, advice and learning events in collaboration with T&D
  • Diagnose development needs and execute a comprehensive development strategy inclusive of individualized learning, classroom learning, and other learning methods
  • Execute field-based research, including in-classroom or on-the-job observation, focus groups and interviews, and conduct needs assessments
  • Provide Player Safety induction and follow-up training to new Player Safety Analysts and Customer Service Agents on a monthly basis
  • Work closely with Malta Operations, namely Training & Development Managers from other departments, to produce a careers path and represent Player Safety in the process
  • Source and periodically post articles on the company intranet, plan department events, and proactively brainstorm new ideas to foster team building and enhance employee morale
What have you done?
  • A total of 5 years working experience in a Risk & Fraud department including a minimum of 2 years in a proven leading / managerial position
  • Excellent Powerpoint and presentation skills
  • Excellent written and verbal communication skills
  • Excellent team player
  • Outgoing personality
  • Good organizational skills
  • Self-starter/self-motivated
  • Well-developed leadership skills
  • Business management skills: understands strategy, business functions, can manage conflict
  • Good problem-solving skills
  • Good listener, empathetic, people-focused
  • Can work well under pressure
  • Open to giving and receiving constructive feedback
  • Leads by example

 

Application process

To apply for this role click on the "Apply for this role" button,complete the short web form and attach a CV with a cover letter stating why you would be suitable for the position and the recruitment team will be in touch shortly.

 

 

Learn more

To view the benefits package available please click here

For more information about the recruitment process please click here

To find out more about our values please click here

For the latest events that we are attending or hosting click here

 
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Location
Malta
The Centre Pjazza Tigné, Tigné Point, Tigne Point, Sliema, Malta
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