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Product Owner Join & Leave Experience

 

The role

 

Kindred Group is one of the world's largest online gambling businesses. The Online Gambling industry is a fast-paced industry and we're constantly exploring new technologies and services to be in the forefront in our complex and regulated industry. We're now looking for a skilled and experienced Product Owner for two full-stack teams and backlogs, to accommodate the groups business needs and secure the delivery of the best user experience on the market.

Our delivery organization consists of seven Customer Experiences and you will be supporting and working in the Join & Leave Experience. Your backlogs are focusing on the log in journey and on customer authentication in various forms. You will contribute to maximum agile flow of delivery, efficiency and productivity.

As Product Owner within the Kindred group you are highly empowered, which means you will have control over your own work and are expected and encouraged to take on new tasks without someone managing you in detail.

The successful candidate has great knowledge and experience from working with and leading both back end and front end development and has a proven track record in delivering high quality solutions to customers and the business.

You are not afraid to dig in when pressure is on and feel pride in always delivering the best with a friendly attitude.

 

What you will do

 

Acting as a Tech Delivery expert and Leader

  • Deploy agile development and delivery methods, ensuring that principles of human centered design thinking are embraced through the delivery process with the aim of delivering world class experiences and customer journeys.
  • Liaise with Kindred business delivery teams and key business stakeholders to secure efficient management of two critical backlogs and handling of new business initiatives.
  • Ensure maximum business value of scheduled work, define business and technical requirements, translates them into workable Epics and User Stories and ensure timely deliveries of the backlog items.
  • Support the teams by participating in scrum ceremonies like daily, backlog grooming and planning.
  • Provides full visibility and transparency on capacity planning for the backlogs and clearly communicates capacity and estimations to key stake holders.
  • Tracks the effectiveness and productivity (i.e: velocity, burn down, other relevant metrics) of the teams against expected deliveries.
  • Improve work processes together with the teams to maximize throughput.
  • Engage close communication with relevant stakeholders such as business owners, UX, Product Owners and tech teams on upcoming and ongoing business initiatives and release schedules, secure visibility of feature progress.
  • Acts like a lead coordinator when needed, feels comfortable managing deliveries from start to end and drive development and project progress across multiple teams and backlogs.

 

Acting as an Experience and Change Ambassador

  • Work alongside the Experience Owner on executing one of Kindred's key experiences, across all brands and channels and contribute to create experiences that set industry standards for delighting customers, and contribute to maximum agile flow of delivery, efficiency and productivity.
  • Develop the Join & Leave Roadmap together with the Experience Owner, Product Owners, delivery teams and key stakeholders.
  • Support the strategic vision for the Kindred delivery engine by actively contributing to new ways of working and structuring your backlogs.

 

Acting as a Customer Champion

  • Own the customer data for the product, understand what is working and what needs to be improved.
  • Uses all available customer understanding and analytics tools for product decisions purposes.
  • Exhibits a “customer first” behavior, step into our customer shoes and constantly find improvements.
  • Engages CX/UX teams with dilemmas and incorporates these teams in the weekly schedule and establish ways of working with these teams.
  • Knows which items requires UX/CX input and which do not.



How will success be measured in this role

 

  • Fulfilment of OKRs
  • Regular performance reviews with your line manager
  • Acting in line with Kindred Group values
  • Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth

 

 

Your experience

 

  • Strong technical background and proven experience with JAVA and front end development.
  • Genuine passion for customer interaction and perception of used services
  • Fantastic communication and presentation skills
  • Creative & Strategic thinker with a positive attitude
  • Have a data and evidence driven mind-set in decision making
  • Excellent English speaking and writing skills
  • Minimum of 5 years' experience with either product owner or scrum master role
  • Experience from working in the online gambling industry is an advantage
  • Experience from working with CX and analytics tools
  • Solid Experience with Agile development approach
  • Must thrive in multi-tasking, quick moving, demanding environment
  • Willingness to travel on monthly basis (post-covid)

 

 

Application process

Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.

 

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.

 

Job alerts

Not suited to this role but interested in working at Kindred Group?

We are always on the lookout for talented, passionate people to join our global teams so if you'd like us to let you know when suitable jobs come up, please click on “Register for Alerts”.

 


 
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Location
Regeringsgatan 25, Stockholm, Sweden, 111 53
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  • Office:
    Offsite Serbia, Stockholm
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    EXO0112
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25 - 30 Days Holiday
Private Medical
Wellbeing Allowance
Fresh Fruit
Free Breakfast Friday's
Premium Parental Leave
Eye test
3 days CSR leave
Shares
Pension
Anniversary awards
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