Player Sustainability Operational Intelligence Specialist

About the Company

Kindred Group knows what it takes to be a major player in the sports and entertainment industry. As one of the world's largest providers of sports betting and online gaming, with over $1B in annual revenue, Kindred is now expanding into the US market via the Unibet brand.

Our Company's diverse workforce of over 1,500 includes over 50 different nationalities based all over the world. When you join our team, there is a guaranteed sense of belonging, inclusiveness and team spirit. This is an exciting and unique opportunity to join an established company growing in the US, and in the early days of online sports betting across the nation.


Job purpose/summary

The Player Sustainability Operational Intelligence Specialist will support the Player Sustainability Team in providing bespoke business intelligence, statistics and reports. They will also provide valuable insight and recommendations to prevent fraudulent activity and improve operational efficiency while ensuring operational tasks are handled in a timely manner and of high quality.


Duties and responsibilities

  • Produce and analyze Player Sustainability KPIs. Based on your findings, produce accurate reports and recommendations to improve the ways of working and optimize fraud detection by the Player Sustainability Team
  • Provide context to US Player Sustainability statistics in a way that is easily understood
  • Continuously monitor and analyze performance data to identify and implement improvement solutions
  • Conduct or provide input/support in operational risk analyses on a continuous basis to identify any potential compliance gaps or risks
  • Maintain an information and feedback flow with the Player Sustainability Team
  • Gather data & conduct analyses as requested, but primarily focused on either fraud trend analysis or management insights
  • Review payments disputes to mitigate losses by contesting effectively and producing valuable analysis and feedback for frontline Player Sustainability teams
  • Support frontline Player Sustainability teams with requests from the police, regulators and other authorities to support their investigations
  • Support the Player Sustainability Team with account compromise investigations and processes.
  • Undertake project work to improve the ways of working of the Player Sustainability Team
  • Other necessary requirements, including dealing with customers and record-keeping, as well as other tasks set out by management


How you will be measured?

  • Relevant departmental and team OKRs and KPIs
  • Fraud detection targets, including Chargeback ratio and bonus abuse savings
  • Delivery time and quality of analysis and reports


What have you done?

  • Demonstrated experience in a data-driven role
  • Experience and interest in counter-fraud highly appreciated
  • Strong working knowledge of Microsoft Office tools. Knowledge of data analysis tools & SQL will be a plus
  • Have an eye for detail and an analytical way of approaching problems
  • Ability to go into detail and come up with valuable suggestions
  • Ability to plan and execute projects as part of a team with a wide range of tasks
  • Ability to clearly communicate information to stakeholders in an individual or group setting
  • Effective team player who is dedicated to the success of the team and the department as a whole
  • Resilience and Agility to work under pressure and adapt seamlessly to changes in a fast-paced environment
  • Excellent written and verbal skills
  • Have a genuine desire to learn


Package, Perks and Benefits

  • Competitive pay, based on experience
  • supplemented health, dental and vision insurance, available on first day of employment
  • a generous 401k match; company matches up to 6% and is vested from day one
  • a $500 annual health and wellness allowance
  • generous PTO Allowance; 20 days annually and an additional day on your work anniversary
  • in-house training and development facilitated through Kindred Academy and LinkedIn Learning
  • Virtual social events


Application process

Click on the "Apply Now" button and complete the short web form. Our Talent Acquisition team will be in touch soon.

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework.


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  • Office:
    Arlington, Virginia, Cherry Hill, New Jersey, Las Vegas, Nevada
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
Medical Insurance
20 days PTO
Life Insurance
Commuter Benefits
Life Cover and Income Protection
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