Player Risk Specialists (AML/RG)


Player Risk Specialists (AML/RG)


  • Work Location Type:
  • Office:
  • Type of Employment:
    Full Time Permanent
  • Reference Number:

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.

 #LI-Hybrid #LI-MG2

Kindred operates in a highly regulated and increasingly complex market where trust and reputation will play key roles in achieving sustainable growth.

The mission of Player Sustainability is to promote a companywide “Build on Trust” and Sustainability priority culture and to ensure Kindred Group proactively designs and runs its operations on the basis of the mandatory requirements and standards to create a safe user experience and a reputable business, thereby generating sustainable recurring net revenue.


Role Objectives

  • Mitigate the risk of fraudulent activity while identifying and actioning concerning customer behaviour with the aim of ensuring a sustainable customer base
  • Ensure a good customer experience through the entire de-risking process
  • Ensure that the department is operationally compliant in all account handling


Key Responsibilites

  • Identify and action compliance risk, fraudulent activity, money laundering, product & bonus abuse and/or any other risk that originates from customer activity
  • Act according to documented processes with regards to customer account actioning, document requests and additional checks required
  • Reactively and proactively conduct analysis of transactional and customer records to detect and investigate links between customer accounts and known fraudulent activity
  • Conduct customer risk assessments, including checks on customers' source of wealth, and take appropriate action to ensure that the customer maintains a sustainable level of spending
  • Investigate customers detected on our RG and AML models, and take appropriate actions as per established processes – escalating to relevant Governance teams when appropriate
  • Process customer withdrawals attentively and in a timely manner, in line with the department agreed SLAs
  • Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management
  • Ensure you are aware of any regulatory or market changes affecting your function, and that any casework is handled in compliance with regulatory standards and requirements
  • Liaise with external teams (I.e., Customer Services) and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
  • Work closely with relevant Governance teams to improve processes and establish best practices
  • Challenge established processes and drive initiatives to improve ways of working
  • Provide training and support to new starters in the team or members from other teams/departments when necessary
  • Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
  • Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
  • Perform ad-hoc tasks as required by management


Skills & Experience Required

  • Customer-centric decision making
  • Excellent written and verbal communication skills in English
  • Fluency in the French language is a plus, but not a requirement
  • Excellent team player
  • Eye for detail
  • Strong problem-solving and analytical thinking skills
  • Open to giving and receiving constructive feedback
  • Strong knowledge of counter-fraud, compliance, and AML
  • Keen to share knowledge and help others grow
  • Broad knowledge of different markets
  • Reliable and self-motivated
  • Leads by example
  • A strong interest in the gaming industry (sports, gaming, poker, betting) is a plus


Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.



  • Work Location Type:
  • Office:
  • Type of Employment:
    Full Time Permanent
  • Reference Number:


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The Centre Pjazza Tigné, Tigné Point, Tigne Point, Sliema, Malta, TPO 0001


Well-being allowance
Learning and development opportunities
Inclusion networks
Charity days
Long service awards
Private medical insurance
Life assurance and income protection
Employee Assistance Programme

Meet the recruiter

Sofia Ferreira

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