Player Risk Operations Manager


Player Risk Operations Manager


  • Work Location Type:
  • Office:
  • Type of Employment:
    Full Time Permanent
  • Reference Number:

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 60+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with an award-winning all-employee share program, which is a great opportunity to share in the company's success.


The Role

Kindred operates in a highly regulated and increasingly complex market, recognizing that trust and reputation are keys for achieving sustainable growth. The mission of Player Sustainability is to promote a companywide "Build on Trust" and Sustainability priority culture within Kindred Group.

The aim is to ensure that Kindred Group proactively designs and runs its operations based on mandatory requirements and standards, fostering a safe user experience and a reputable business that generates sustainable recurring net revenue.

To achieve these goals, the Player Risk Operations Manager is tasked with setting and executing a strategy to meet or exceed the Player Risk teams' OKRs, KPIs, and compliance obligations. This role is also focused on driving improvements, ensuring excellent operational efficiency, and enhancing the customer experience in the Customer Risk/Priority journey. Additionally, it's committed to develop the people management skills and subject matter knowledge of both team managers and members.


What you will do

  • Have direct people management responsibilities of the Player Risk team managers in your region
  • Ensure that the team's activities are compliant with regulatory requirements and expectations
  • Strive to maximize the number of customers who are de-risked and considered sustainable customers
  • Responsible for identifying and implementing methods to improve operational performance, efficiency and service to both internal and external customers
  • Work closely with other Player Sustainability teams, country/commercial teams, Sustainability partners and CS teams, with the aim of improving collaboration and communication between teams but also streamline processes and share best practices
  • Work closely with other PS managers/teams to improve collaboration, alignment and communication internally between the teams
  • Ensure that your team managers and their respective teams are managed in a way that's in line with company and departmental values; exceed what is expected of a people manager, and set the right example for others to follow
  • Liaise with relevant stakeholders to identify operational improvements and drive solutions
  • Work closely and build strong working relationships with key stakeholders. Be a constant liaison with relevant operational and commercial teams, drive and implement relevant strategies, and ensure that the department's interests are represented
  • Set and execute a strategy for your area that's aligned with the strategic direction of both the company and the wider PS department
  • Ensure employees have appropriate training, tools and other resources to perform their jobs. Create and maintain a high-quality work environment so team members are motivated to perform at their highest level
  • Drive continuous development of team managers & other staff members and generate a culture of learning in the department
  • Address disciplinary problems according to company policy and department values
  • Implement solutions to various of staffing and training needs, along with reward & recognition programs
  • Ensure that the team's activities are compliant with regulatory requirements
  • Own the team's KPIs and OKRs, and ensure that these are met or exceeded according to expectations and deadlines



  • Minimum two years experience in a people management role
  • Excellent command of English
  • Extensive knowledge of the iGaming industry and market realities
  • Excellent written and verbal communication skills
  • Excellent knowledge of best practices in RG & AML
  • Strong knowledge of regulatory environment/compliance, ideally prior experience in this area
  • Strong organizational skills
  • Well-developed leadership skills
  • Takes ownership of area; driving improvements and fixing arising problems
  • Good listener, empathetic, people-focused
  • Able to make decisions and understand wider impact of those decisions
  • Demonstrated ability and desire to share knowledge and help others grow



Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.



  • Work Location Type:
  • Office:
  • Type of Employment:
    Full Time Permanent
  • Reference Number:


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The Centre Pjazza Tigné, Tigné Point, Tigne Point, Sliema, Malta, TPO 0001


Well-being allowance
Learning and development opportunities
Inclusion networks
Charity days
Long service awards
Private medical insurance
Life assurance and income protection
Employee Assistance Programme

Meet the recruiter

Sofia Ferreira

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