Pega Senior Decisioning Architect

Pega Senior Decisioning Architect #LI-ML1 #LI-Hybrid 

Our goal is to fully utilise Pega's capabilities, having resilient, scalable, and performant solutions that are aligned our stakeholders' needs and can react to the market conditions.  Marketing Intelligence is part of a wider Global Marketing Services team.  Customer Decisioning is within Marketing Intelligence. 

As a Pega Senior Decisioning Architect, you will collaborate with cross-functional teams to create the vision for the decisioning framework that will power AI-informed, personalized, 1 to1 customer experiences. You will strategically balance the business objectives and needs, with customer experience requirements, user stories, business processes, business rules, and data architecture to support the design, development, and configuration of the complete Pega decisioning logic architecture.

At Kindred we see challenges as an opportunity to do something in a better way both personally and professionally. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our ambition is to reach 0% revenue from harmful gambling by 2023. Our success is built on trust; we trust each other to deliver on our promises and believe giving ownership and responsibility at all levels is the way to make the right choices for Kindred and our customers. 

Challenges ahead include:

  • Data driven decisioning for customer journeys by consolidation, personalisation & enrichment of comms.
  • Drive up engagement by channel amplification.
  • Increase reusability and go-to-market using campaigning frameworks.
  • Reduce the volume & complexity of creating campaigns.
  • Measurement of ROI is important to ensure the Pega decisioning solution continues to provide benefits to Kindred Group.
  • Utilisation of Pega Paid Media to increase reach, drive higher customer engagement and revenue. 


What will you do? 

You will be responsible for developing and evolving the Enterprise decisioning logic architecture which needs to integrate seamlessly with a complex technology landscape, consisting of multiple technology stacks and applications. This architecture will need to be scalable and future-proof to accommodate changing business and technological needs.

  • Design, development, and configuration of elements of the core decisioning logic for the Pega real-time marketing decisioning platform based on evolving business requirements. 
  • Design and configure rules, logic, algorithms, and flows and process flow development. 
  • Assess decisioning platform capabilities and create a roadmap for expansion to enable seamless omnichannel experience and personalized in-context customer interactions. 
  • Lead and own the implementation of decisioning enhancement roadmap applying appropriate industry standards. 
  • Drive continuous improvement of the decisioning logic including leveraging test & learn, champion challenger & adaptive modelling capabilities. 
  • Communicate technical concepts, problems, and solutions to both technical and non-technical audiences. 
  • Keep an accurate record of materials used, expected deliverables, and milestones achieved. 
  • Identify and mitigate existing business risks or risks associated with solution architecture. 
  • Leverage past experience with implementations and ensure that industry best practices are adhered to. 


What are we looking for? 

You are a hands-on, motivated, and collaborative leader with exceptional communication skills and proven experience working with diverse teams of technical architects, business users, and IT teams in customer organizations on all phases of the software development life-cycle. Your experience with previous Pega implementations affords you the knowledge to ask the right questions, take steps to mitigate risk, and design an adaptable solution. You understand customer relationship management (CRM), revenue generation, margin protection, customer retention and acquisition, customer care and support, business rules, big data, operational efficiency, and how to translate business requirements into efficient, scalable solutions. 

You'll need to have: 

  • Bachelor's degree or four or more years of work experience. 
  • 4+ years of relevant work experience. 
  • Pega end-to-end implementation experience. 
  • Experience in Pega Projects as a Business Architect / Senior Decisioning Architect or Lead Decisioning Architect. 
  • Experience with technical troubleshooting and problem solving. 
  • Experience of Next Best Action Designer and Pega 8.x.
  • Relevant Pega Certifications, advantageous to have two or more Pega Certifications from PCBA, PCDC, PCMC, PCSA/PCSSA. 


What do we offer?  

โšก A great team of passionate analysts and engineers. 

๐ŸŒ Mix of 60+ nationalities and Swedish culture in an English-speaking environment. 

๐ŸŒ† Awesome offices with ergonomic desks, pool and table tennis tables, VR area, gym and yoga area, subsidised lunch, free breakfast on Thursday, daily fresh fruit. 

๐Ÿ›ซ 25 days paid vacation plus bank holidays. 

๐ŸŒณ 3 days CSR leave. 

๐Ÿ“ˆ Employee share plan. 

๐Ÿ“— Training budget, conferences, access to LinkedIn Learnings and mentoring programmes. 

โš•๏ธ Private medical insurance & life assurance. 

๐Ÿ‘ถ Enhanced maternity, paternity, and shared parental leave. 

๐Ÿšฒ ยฃ300 Wellbeing allowance. 

๐Ÿ’ฑ Up to 8% matched pension contributions. 

๐Ÿก Flexible working. 

๐Ÿ’ผ Occasional travel to other Kindred Group offices including Stockholm, Malta, Gibraltar & Madrid. 

โ˜• Meetups and calendar of social events in the office. 


Application Process  

Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of, and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework.  


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Kindred House, 17-25 Hartfield Road, Wimbledon, London, United Kingdom, SW19 3SE
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  • Type of Employment:
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