Payments Team Leader


Reporting to: Player Sustainability Operations Manager
Hours of work: 40 hours per week 


About the role

You will be responsible for providing quality and efficient operations within the Payments Department through the daily management of payment processing. In addition, you will be responsible for development, analysis and implementation of staffing, training, strategy work, scheduling and reward/recognition programs.


What will you be doing?

  • Provide daily direction and communication to your team so that operational payment issues are dealt with in a timely, efficient and knowledgeable manner
  • Liaise with finance teams, 3rd party payment providers and internal developers to solve customer queries
  • Lead strategic projects to improve the customer journey and internal efficiency
  • Provide continual evaluation of processes and procedures and be responsible for suggesting methods to improve operations, efficiency and service to both internal and external customers
  • Provide statistical and performance feedback and coaching on a regular basis to each team member including writing and administering performance reviews for skill improvement
  • Be available to employees that experience work and/or personal problems providing appropriate coaching, counselling, direction and resolution
  • Ensure employees have appropriate training and other resources to perform their jobs
  • Address disciplinary and/or performance problems according to company policy including preparing warnings and communicating effectively with employees 
  • Share continual responsibility for deciding how to manage the employees ensuring issues are handled efficiently and effectively
  • Establish work procedures and processes that support company and departmental standards, procedures, and strategic directives
  • Use appropriate judgment in upward communication regarding department or employee concerns


What have you done?

  • Be an effective team player with an eye for detail, have an analytical and discreet way of approaching problems, with good communication skills
  • Relevant experience in payment processing, policies and procedures
  • Excellent written and verbal communication skills in English


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4th Floor World Trade Center, 6 Bayside Road, Gibraltar
  • Reference Number:
  • Office:
  • Type of Employment:
    Full time permanent
25 Days Holiday
Private Medical
Wellbeing Allowance
Fresh Fruit
Free Breakfast Friday's
Maternity/Paternity leave
Eye test
3 days CSR leave
Anniversary awards
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