Oracle Service Cloud Technical System Admin


Reporting to: Head of eServices

Length of role: 12 month Fixed Term Contract


About the Role

We currently have an exciting position opening up in our Gibraltar office for a Technical System Admin, supplementing and supporting our current team of Oracle Service Cloud (OSvC) admins but with a dedication to the Legal and Compliance team, with a view to implementing and supporting an exciting new project that is set to get underway with a focus on AML and Player Safety

The ideal candidate would need to have (or be able to quickly develop) an understanding of how Oracle Service Cloud serves the business as a whole, and to see that a holistic view of the customer, and the need to stay both responsible and compliant as a business, is key. As already mentioned - whilst we would hope that all OSvC system admins on the whole would have a good overall understanding of functionality and be capable of jumping in and helping with areas of the software as a whole (when there are issues) - this role would be a dedicated resource for the ever more important Legal and Compliance aspect of our business.


What will you be doing

  • Be able to demonstrate a sound knowledge of Incident Management - designing Incident queues, understanding escalation processes, and so on
  • Designing and implementing Incident Queue Reports - to include creation and implementation of SLAs for specific Queues / Profiles
  • Good knowledge of Workspace Design and creation of Workflows
  • The candidate will need to have had experience or be able to demonstrate understanding of the BUI workspace and how this relates to the editor in the .NET console,
  • Experience with the BUI Extensibility Framework (JavaScript) would be a big plus
  • Communicating / working with other stakeholders to render information from 3rd party applications in the Incident workspace.
  • Proficient in Designing, creating and updating Business Rules & Workspace Rules
  • Controlling incident lifespan through combination of Business / Workspace rules – including, but not limited to blocking the change of Incident statuses based on current statuses of Incident and / or Task, setting timed rules to move reset statuses, etc
  • Creating & Editing Profiles and Permissions (and tying these back to the above)
  • Knowledge and experience in API based integrations – particularly knowledge of the Oracle APIS would be extremely advantageous. Some PHP knowledge would also be a plus, but not vital.


What have you done?

  • Circa two - three years of Oracle Service Cloud system admin experience
  • Good overall tech background, but able to demonstrate they can understand operational and technical elements of a business like Kindred, and that they see how these parts interact as a whole
  • Background in online gaming is beneficial, in particular an understanding of the key issues surrounding Player Safety and Anti-Money Laundering
  • Good communicator who can demonstrable the ability to talk to, and understand the needs of, stakeholders at different levels of the business
  • Problem solving mindset. and seeks challenges
  • Ability to work unsupervised and looks for work when there's downtime


Application Process

To apply for this role click on the "Apply Now" button and complete the short web form, please add a covering letter explaining your motivations for applying and your salary expectations. Our Talent Acquisition team will be in touch shortly.


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4th Floor World Trade Center, 6 Bayside Road, Gibraltar
  • Reference Number:
  • Office:
    Gibraltar, Malta
  • Type of Employment:
    Full time temporary (on payroll)
20 Days Holiday
Private Medical
Wellbeing Allowance
Fresh Fruit
Free Breakfast Friday's
Maternity/Paternity leave
Eye test
3 days CSR leave
Anniversary awards
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