Operational Intelligence Manager

Kindred operates in a highly regulated and increasingly complex market where trust and reputation will play key roles in achieving sustainable growth.


The mission of Player Sustainability is to promote a companywide “Build on Trust” and Sustainability priority culture and to ensure Kindred Group proactively designs and runs its operations on the basis of the mandatory requirements and standards to create a safe user experience and a reputable business, thereby generating sustainable recurring net revenue.


Role Objectives

  • Lead a team of experts in operational analysis, PSP/chargeback management and DPA requests
  • Establish and execute team strategy to bring the team vision into life
  • Support management and operational teams by providing insights & recommendations to improve fraud detection, de-risking activities and operational efficiency


Key Responsibilities

  • Manage a team of experts in operational analysis, PSP/chargeback management and DPA requests
  • Assist all PS operational teams and management with bespoke analysis and reporting on fraudulent patterns or de-risking activities, using a combination of data analytics knowledge and experience/expertise in operational tasks
  • Provide necessary insights on operational performance to support operational efficiency initiatives
  • Provide data-based recommendations for optimization/improvement to teams and management
  • Help ensure operational compliance with local regulations and GDPR; own operational DPA requests
  • Ensure that operational tasks are handled in good time and with high quality
  • Collaborate with the Payments department & represent Player Sustainability through, among other things, conducting risk assessments as part of payment service provider onboarding
  • Provide continuous support, guidance and development to team members – helping them reach targets and excel professionally
  • Collaborate closely with other surrounding departments, e.g. Legal, Payments, Customer Service
  • Help assist technological and procedural improvements across the department
  • Deal with any ad-hoc or arising tasks/projects as required by management


Skills And Experience Required

  • Strong interpersonal and people management skills
  • Well-developed leadership skills
  • Knowledgeable about process improvement and project management processes
  • Analytical mind, able to go into detail and provide valuable suggestions
  • Extensive knowledge and experience of Player Sustainability operations and systems
  • Strong communication skills
  • Ability to drive and implement change
  • Intermediate SQL skills
  • Proficient at building and maintaining business relationships
  • Previous experience in a people management role is a plus


Application process


Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.


Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such, we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, or sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework.


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The Centre Pjazza Tigné, Tigné Point, Tigne Point, Sliema, Malta, TPO 0001
  • Office:
  • Type of Employment:
    Full Time Permanent
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