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Nightshift Customer Service Agent Belgium Dutch speaking

The role


As a Kindred Group Customer Service Agent , you will play a key role in our mission to offer customers the best gambling experience ever. You'll be one of over 200 agents across Malta and Gibraltar who individually support the customers of our 11 brands in their native languages. 

Working Night shifts only on any 5 days per week, you will be part of a close-knit team of 10-20 people. Your technical knowledge and excellent communications skills, both written and verbal, will contribute to your success.

This vacancy is based in Malta and offers great career opportunities to use your passion for Customer Support in an online gambling environment. We provide a comprehensive training programme including systems and product modules, plus ongoing support so that you can provide the best possible support to our customers

 

What you will do

  • Deliver customer support across LiveChat, email and telephone
  • Guide customers through the desktop and/or mobile devices to assist them in using our services and products
  • Help to resolve customer queries
  • Share knowledge, contribute to team projects and identify innovative practices that improve customer support activities
  • Work closely with other departments like Player Safety, Responsible Gambling and CRM to ensure a positive and safe gambling experience
  • Speak on behalf of customers by providing useful feedback on their experiences
  • Handle both written and verbal internal communications in English


How will success be measured in this role

  • Customer satisfaction scores
  • Contact quality (demonstrating empathy, reaching resolution, strong communication and friendliness)
  • Number of contacts handled
  • Product knowledge
  • Team contribution and extra tasks
  • Regular performance reviews with your line manager
  • Acting in line with Kindred Group values
  • Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth

 

Application process

Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework.

 

Job alerts

Not suited to this role but interested in working at Kindred Group?

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Location
Malta
The Centre Pjazza Tigné, Tigné Point, Tigne Point, Sliema, Malta, TPO 0001
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  • Office:
    Malta
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    MAR0745
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Flexible Working
Private Medical
Wellbeing Allowance
Free Yoga
Subsidised Meals
Maternity/Paternity leave
Employee Assistance Programme
3 days CSR leave
Shares
Pension
Anniversary awards
Life Cover and Income Protection
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