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KYC Investigations Analyst

About the role: #LI-Hybrid #LI-Hybrid #LI-Hybrid #LI-Hybrid #LI-Hybrid #LI-Hybrid #LI-Hybrid

Kindred operates in a highly regulated and increasingly complex market where trust and reputation will play key roles in achieving sustainable growth. 

The mission of Player Sustainability is to promote a companywide “Build on Trust” and Sustainability priority culture and to ensure Kindred Group proactively designs and runs its operations on the basis of the mandatory requirements and standards to create a safe user experience and a reputable business, thereby generating sustainable recurring net revenue.

 

Role Objectives

  • Review compliance-related documentation in accordance with regulations and internal processes
  • Ensure a good customer experience through the entire lifecycle
  • Ensure that the department is operationally compliant in all account handling

 

Key Responsibilities

  • Review compliance-related documentation in accordance with regulations and internal processes
  • Assess potential account risks and conduct additional account checks when necessary
  • Ensure you are aware of any regulatory or market changes affecting your function
  • Keep an eye out for possible money laundering patterns and communicate your suspicions by escalating through appropriate channels
  • Regularly liaise with Customer Services and Payments and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
  • Ensure departmental and individual targets around KYC performance and customer experience are met or exceeded
  • Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management
  • Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
  • Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
  • Perform ad-hoc tasks as required by management

 

Skills and Experience Required

  • Customer-centric decision making
  • Excellent written and verbal communication skills in English
  • Fluency in Russian language is a plus, but not a requirement
  • Excellent team player
  • Eye for detail
  • Ability to problem-solve and think analytically
  • Open to giving and receiving constructive feedback
  • Understanding of counter-fraud, compliance, and/or AML would be a plus
  • Keen to share knowledge and help others grow
  • Reliable and self-motivated
  • A strong interest in the gaming industry (sports, gaming, poker, betting) is a plus

 

Application process

Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.

 

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework.

 

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Location
Malta
The Centre Pjazza Tigné, Tigné Point, Tigne Point, Sliema, Malta, TPO 0001
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  • Office:
    Malta
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    LCR0331
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