KYC Investigations Analyst

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KYC Investigations Analyst

Details

  • Work Location Type:
    Hybrid
  • Office:
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    LCR0499

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.

 

Role Objectives

  • Review compliance-related documentation in accordance with regulations and internal processes
  • Ensure a good customer experience through the entire lifecycle
  • Ensure that the department is operationally compliant in all account handling

 

Key Responsibilities

  • Review compliance-related documentation in accordance with regulations and internal processes
  • Assess potential account risks and conduct additional account checks when necessary
  • Ensure you are aware of any regulatory or market changes affecting your function
  • Keep an eye out for possible money laundering patterns and communicate your suspicions by escalating through the appropriate channels
  • Regularly liaise with Customer Services and Payments and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
  • Ensure departmental and individual targets around KYC performance and customer experience are met or exceeded
  • Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management
  • Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
  • Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
  • Perform ad-hoc tasks as required by management

 

Skills and Experience Required

  • Customer-centric decision making
  • Excellent written and verbal communication skills in English
  • Excellent team player
  • Eye for detail
  • Ability to problem-solve and think analytically
  • Open to giving and receiving constructive feedback
  • Understanding of counter-fraud, compliance, and/or AML would be a plus
  • Keen to share knowledge and help others grow
  • Reliable and self-motivated
  • A strong interest in the gaming industry (sports, gaming, poker, betting) is a plus

 

How will success be measured in this role?

  • Relevant departmental and team OKRs
  • Relevant departmental and team KPIs
  • Document handling time
  • Quality targets
  • Individual productivity targets

 

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.

 
 

Details

  • Work Location Type:
    Hybrid
  • Office:
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    LCR0499

Location

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Location
Malta
The Centre Pjazza Tigné, Tigné Point, Tigne Point, Sliema, Malta, TPO 0001
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Benefits

Well-being allowance
Learning and development opportunities
Inclusion networks
Charity days
Long service awards
Private medical insurance
Life assurance and income protection
Employee Assistance Programme
Pension

Meet the recruiter

Sofia Ferreira

sofia.ferreira@kindredgroup.com

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