Reporting to: Head of Key Account Management
Reporting to the Head of Key Account Management, the key account manager will be responsible for customer service, operational processes, general account management and retention and leveraging opportunities to drive revenue growth within 32Red Plc's VIP Programmes.
The role will cover all aspects of customer service, account management, operational processes of the VIP programmes, reactivation of lapsed VIPs and will also work on delivering the objectives and overall strategy of the VIP channel with a specific focus on the whole base of VIP segments.
The candidate for this role should be highly motivated, experienced in working to deadlines and extremely adaptable to customer needs.
This role requires both operational and commercial knowledge and will give the candidate a fantastic opportunity for career development in an exciting and fast-paced online environment.
Building collaborative relationships
Ability to make justified and impartial decisions and stand by them
Regular performance reviews with your line manager
Acting in line with Kindred Group values
Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth
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