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Key Account Manager - Maternity cover

  • Reference Number:
  • Office:
  • Type of Employment:
    Full time temporary (on payroll)

Location: Gibraltar
Reporting to: VIP Manager
Department: VIP
Hours of work: 40 hours per week

Maternity cover role for 9 months



About the role

The main focus of this role will be to provide a high level of customer service to VIP customers via telephone, email and live chats. Tasks also include monitoring and reporting on a set of customers, building and maintaining customer profiles and occasional travel. Success for this role will be measured by KPIs as published each year and the reporting and maintaining of customer activity.

This role could be taken as a secondment for any internal applicants interested in applying for this role.


What will you be doing?
  • Provide outstanding service through calls, emails and live chats
  • Deal with customer queries via telephone, email and live chat
  • Maintain good product and promotional knowledge at all times
  • Monitoring and reporting customer activity
  • Identifying good/bad business
  • Day to day administration
  • Promote Responsible Gaming


What have you done?
  • Previous experience working with high value customers is essential
  • Excellent written and verbal communication skills – e-mail, chat and telephone
  • Excellent team player
  • Ability to develop strong working relationships within the team and other departments
  • Strong customer skills, ability to create rapport with customers, via telephone, chat and email
  • Can work well under pressure
  • Works under minimum supervision
  • Excellent understanding of product and sports knowledge
  • Good IT skills, including strong Excel, Word and database information


Application process

To apply for this role click on the "Apply for this role" button and complete the short web form, please add a covering letter explaining your motivations for applying and your salary expectations.  Our recruitment team will be in touch shortly.

Learn more

For details on our benefits package please click here

For more information about the recruitment process please click here

To find out more about our values please click here

For the latest events that we are attending or hosting click here


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1 The Square, Marina Bay, Gibraltar
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