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IT Support Engineer

About the Company

 

Kindred Group knows what it takes to be a major player in the sports and entertainment industry. As one of the world's largest providers of sports betting and online gaming,

 

Kindred is expanding in the US market via the Unibet brand. Our Company's diverse workforce of over 1,500 includes over 50 different nationalities based all over the world. When you join our team, there is a guaranteed sense of belonging, inclusiveness and team spirit. This is an exciting and unique opportunity to join an established company growing in the US, and in the early days of online sports betting across the nation.

 

Job purpose/summary

 

An IITS Engineer will work at pace to resolve varying issues. The IITS Engineer will be the face of AMO when dealing with new starter requests and resolving incidents around the office. This role is ideal for a self-motivated and career minded team player.

 

Duties and responsibilities

 

  • Offer application and technical support to the users
  • Respond and resolve the support requests and service tickets
  • Identify, diagnose and rectify any issues in computer hardware, software, services, and applications
  • Offer reactive and proactive support to business units and take into consideration the critical issues
  • Selection and installation of IT equipment and software
  • Handling hardware and software support, resolving software errors, installing and updating software, installing and replacing hardware, and training end-users'
  • Complete ongoing infrastructure, maintenance, and system checks
  • Deal with new starter tickets & leavers
  • Respond to incidents through Jira
  • Collaborate with the Workflow & Task lead
  • Take a proactive and agile response to dealing with workflows
  • Take initiative & responsibility for your personal development in conjunction with your line lead

 

Skills and Knowledge Needed

 

  • Offer application and technical support to the users
  • Respond and resolve the support requests and service tickets
  • Identify, diagnose and rectify any issues in computer hardware, software, services, and applications
  • Offer reactive and proactive support to business units and take into consideration the critical issues
  • Selection and installation of IT equipment and software
  • Handling hardware and software support, resolving software errors, installing and updating software, installing and replacing hardware, and training end-users'
  • Complete ongoing infrastructure, maintenance, and system checks
  • Deal with new starter tickets & leavers
  • Respond to incidents through Jira
  • Collaborate with the Workflow & Task lead
  • Take a proactive and agile response to dealing with workflows
  • Take initiative & responsibility for your personal development in conjunction with your line lead

 

Package, Perks and Benefits

 

  • Competitive pay, based on experience
  • supplemented health, dental and vision insurance, available on first day of employment
  • a generous 401k match; company matches up to 6% and is vested from day one
  • a $500 annual health and wellness allowance
  • generous PTO Allowance; 20 days annually and an additional day on your work anniversary
  • in-house training and development facilitated through Kindred Academy and LinkedIn Learning
  • Virtual social events

 

Application process

 

Click on the "Apply Now" button and complete the short web form. Our Talent Acquisition team will be in touch soon.

 

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework.

 

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Not suited to this role but interested in working at Kindred Group?

We are always on the lookout for talented, passionate people to join our global teams so if you'd like us to let you know when suitable jobs come up, please click on “Register for Alerts”.

 

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Location
Cherry Hill, New Jersey
Unibet (Interactive) , Cherry Hill, New Jersey, United States
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  • Office:
    Cherry Hill, New Jersey
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    TEC1285
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Medical Insurance
Shares
15 Days Holiday
Life Insurance
Commuter Benefits
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