IT Application Support

The role
You will be joining an application support team which successfully collaborates between Sydney and Gibraltar offices and follows The Sun principle. We work in an Agile environment with a strong focus on providing delightful betting experiences to our valuable customers. Kindred Group believes in the growth and empowerment of our people. Do you like sports and betting? Maybe it is a good chance to improve your knowledge and share experience.


What you will do
✅ Monitor application systems, note problems and identify performance trends
✅ Take corrective action to improve performance and prevent problems arising
✅ Manage Live incidents and collaborate with Developers or other technical teams to resolve them
✅ Work in shifts and on-call to provide round the clock support to the business
✅ Have full understanding on the system, it's components and integration
✅ Create and maintain up to date system documentation


How will success be measured in this role
✅ Quality, accuracy and speed on problem analysis and resolution of reported incidents reported
✅ Quality, accuracy and speed on implementation of tasks assigned
✅ Quality and accuracy on reports regarding incidents
✅ Quality and accuracy of documentation created
✅ Achievement of objectives agreed with manager
✅ On-Call response
✅ Grow and technical knowledge improvement


Your experience

  • Experience of supporting web sites with a proficient knowledge of web development tools
  • Able to understand REST APIs and work with them
  • Being able to search, read and analyse application logs using tools like Splunk or similar
  • Have basic understanding of Docker and Kubernetes
  • Be familiar with Kafka or other messaging implementations
  • General Development knowledge
  • Experience of recording and solving application support issues, prioritising requests, implementing and communicating timely solutions
  • Investigation and diagnostic skills, problem solving mentality
  • Experience working as 2nd line support or equivalent role
  • Experience working as member of project teams will be an advantage
  • Strong oral and written communication skills
  • Native level English language skills
  • Has a flexible approach to working hours to meet the needs of the business


An advantage:

  • An interest in sports and betting
  • JavaScript, Shell, Python knowledge
  • General Rational Database and SQL knowledge


What do we offer?
⚡ A great team with passionate developers
🌍 Mix of Spanish and Swedish culture in an English speaking environment
🌆 Awesome location at the WTC Building in Gibraltar.
🛫 Twenty five days paid vacation plus days off for Christmas and New Year's Eve
💼Occasional travel - post covid! - to other Kindred Group offices including London and Stockholm
☕ Meet-ups, training opportunities and conferences
🏄‍♂️ Paid relocation expenses
🚲 Wellbeing allowance
💱 Pension contributions
🏡 Work from home days each week


Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.
Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework.

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Close map
4th Floor World Trade Center, 6 Bayside Road, Gibraltar
  • Office:
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
25 Days Holiday
Private Medical
Wellbeing Allowance
Fresh Fruit
Free Breakfast Friday's
Maternity/Paternity leave
Eye test
3 days CSR leave
Anniversary awards
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