A Kindred Group customer service agent is key in our mission to offer our customers the best gambling experience, we have a team of more than 200 agents across Malta and Gibraltar who support the customers of our 11 brands in local language creating a custom-made individual service we are proud of.
This vacancy is based in our headquarters in Malta and offers great career opportunities to those who want to use their passion for customers and develop a career within customer service and online gambling.
Each team is made up of 10-20 people who work on a key market together forging a close knit harmonious team. Support is delivered across live chat (70%), email and phone so a basic level of technical knowledge is required as is excellent communications skills both written and verbal.
A full two week's training programme and ongoing support, including systems and product modules, is offered to all new starters to ensure they will be successful.
This role requires working shift hours (day time, any 5 days a week).
What you will do
How will success be measured in this role
Click on the "Apply Now" button and complete the short web form. Please add a covering letter to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.
Due to the particular times we are facing and in order to protect our candidates and interviewers health and well being, all interviews will be held through video conference.
Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework.
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