The role

The Player Safety team focuses on preventing illicit gambling activities. We use state-of-the-art technologies to ensure that our products offer our customers a safe gambling environment.
 
Broadly speaking, as a player safety analyst you will be happy to work in a friendly team to handle accounts and ensure that customers' withdrawals are processed correctly and in time. You'll also anticipate issues that could cause exposure to fraud.

What you will do

• Independently determine fraudulent activity and act in accordance with agreed procedures regarding transaction acceptance, account blocking and other checks
• Proactively and reactively conduct analysis of transactions and customer records to link unidentified transactions and accounts to fraudulent activity
• Investigate suspicious alerts (internal & external) with analysis and follow-up
• Monitor possible money laundering transactions and communicate any suspicions to the respective department
• Perform random checks on customers and request the relevant KYC documents
• Suggest improvements to internal tools and procedures with the aim of developing our knowledge base
• Act as a source of consultation for tool and software development
• Process incoming and outgoing customer payments in a timely, accurate manner
• Follow up customer queries and any fraud or payment-related issues
• Deal with customers and keep records as well as other tasks set out by your line manager

How will success be measured in this role

• Regular performance reviews with your line manager
• Acting in line with Kindred Group values
• Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth

Your experience

• Personal qualities must include: eye for detail, accuracy, discretion, an analytical approach to problems, good communication skills, numeracy and computer literacy
• Ability to work to a flexible work schedule, which can include evenings and weekends
• Excellent English both written and verbal

Application process

Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.

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