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Funds Security Analyst - NEI

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Funds Security Analyst - NEI

  • Reference Number:
    COR0398
  • Office:
    Malta
  • Type of Employment:
    Full time permanent

Location: Malta
Reporting to: Funds Security Team Lead
Department: Player Safety
Hours of work: 40 hours per week, including evening and weekends

 

About the role

As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. As part of our culture and DNA we deem player safety as a positive business enabler in a regulated industry and contributes to a premium user experience in a safe and secure environment. The Player Safety Department is responsible to monitor, detect and action any suspicious behavior that may occur in the Group Platform (responsible gambling, fraud, anti-money laundering, integrity of operations etc).  

The purpose of the position is to ensure customer withdrawals are processed correctly and on time and proactively anticipate issues to minimize fraud exposure and counteract payment fraud. In addition, the Funds Security Analyst will be providing support to Customer Services and Payments through different channels to resolve account issues, payment queries and ensure even workload.

You will be required to work on a rotation basis, including evening shifts and weekends.

 

What will you be doing?
  • Proactively determine fraudulent activity and act according to documented processes with regards to account actioning, document demands and additional checks required
  • Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
  • Keep an eye out for possible money laundering patterns and communicate your suspicions by submitting appropriate Internal Risk Reports (IRR) to the AML Team
  • Perform targeted checks on high-risk customers through various tools at your disposal, and if needed request the relevant KYC documents in compliance with any regulatory governing bodies and based on determined customer risk level
  • Make appropriate recommendations on how to improve internal processes and tools and challenge the status-quo, ensure these are recorded and follow-up on accordingly
  • Liaise with Customer Services and Payments on a daily basis and professionally handle all escalations, ensuring we minimize contacts, empower CS agents and strive for first contact resolution
  • Process customer withdrawals attentively and in a timely manner, in line with the department agreed SLAs
  • Take ownership of queries by replying and following up on any account or payment-related issues and other customer queries proactively
  • Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management
  • Ensure you are fully up-to-speed on what the other teams in the department are doing and be ready to complement their work in your day-to-day investigations
  • Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
  • Be disposed to work on ad-hoc tasks or projects as assigned to you by your line manager
 
What have you done?
  • A minimum of 2 years experience in a Risk & Fraud position, ideally within the iGaming industry
  • Eye for detail, accurate and discreet
  • Customer-centric decision making
  • Good problem-solving and analytical thinking skills
  • Excellent written and verbal communication skills in English
  • Excellent team player
  • Outgoing personality
  • Good organizational skills
  • Self-starter/self-motivated

 

Desirable Skills

  • Good listener, empathetic, goal-focused
  • Ability to work well under pressure and with tight deadlines
  • Good social skills and able to work well in a multi-cultural team
  • Open to giving and receiving constructive feedback
  • Leads by example
  • Good business understanding skills: understand strategy, business functions, manage conflicts
  • A strong interest in the gaming industry - sports / gaming / poker / betting is preferred

 

Application process

To apply for this role click on the "Apply for this role" button,complete the short web form and attach a CV with a cover letter stating why you would be suitable for the position and the recruitment team will be in touch shortly.

 

Learn more

To view the benefits package available please click here

For more information about the recruitment process please click here

To find out more about our values please click here

For the latest events that we are attending or hosting click here

 
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Location
Malta
Fawwara Building, Msida Road, Gzira, Malta, GZR1405
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