Fraud Analyst Contract (3-6 Months)

Details

Work Location Type:
Hybrid
Office:
Cherry Hill, New Jersey
Type of Employment:
Full Time Fixed Term (on payroll)
Reference Number:
LCR0402

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 60+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with an award-winning all-employee share program, which is a great opportunity to share in the company's success.

As part of our culture and DNA we deem player safety as a positive business enabler in a regulated industry and believe it contributes to the best possible user experience. The Player Sustainability Department is responsible for monitoring, detecting and actioning any suspicious behavior that may occur (responsible gambling, fraud, anti-money laundering, integrity of operations etc.).

As a Fraud Analyst, you will work to prevent, detect and mitigate fraud losses and identify suspicious activity related to customer deposits, gameplay and payouts. You will be an escalation point for Customer Service and help to resolve account issues, payment queries and identify users who violate our terms of use. You will be tasked with monitoring activity and ensuring regulatory compliance requirements are being satisfied.

Duties and responsibilities

Analyze and monitor daily fraud and anti-money laundering alerts and act according to documented processes with regards to account actioning, document requests and customer verification.
Process customer withdrawals attentively and in a timely manner, in line with the department agreed SLAs
Responsible for detecting suspicious activity associated with money laundering and escalating accordingly.
Communicate with Customer Service and professionally handle all escalations, ensuring we minimize contacts, empower Customer Service agents and strive for first contact resolution
Ensure compliance with KYC and anti-money laundering regulations
Undertake necessary administrative work, including dealing with customer correspondence and record-keeping/case management
Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
Be open to work on various tasks or projects as assigned to you by your line manager

Desired Skills

Good listener, empathetic, goal-focused
Ability to work well under pressure and with tight deadlines
Self-starter/self-motivated
Online gaming and or/Sports Wagering experience preferred, but not required
Good problem-solving and analytical skills
Excellent written and verbal communication skills
Flexibility to perform different tasks and follow procedures

Working conditions and Physical Requirements

Must be able to sit for extended periods of time
Must be available to work nights, holidays and weekends
Candidates hired into the role will be required to get licensed in certain states

Qualifications

1-3 years of relevant experience
Bachelor's Degree Required, preferably in Criminal Justice

Knowledge of Fraud regulations and detection methods

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.