Job purpose/summary

As a listed and regulated company, we pay great attention to player safety and sustainability. As part of our culture and DNA we deem player safety as a positive business enabler in a regulated industry and believe it contributes to the best possible user experience. The Player Sustainability Department is responsible for monitoring, detecting and actioning any suspicious behavior that may occur (responsible gambling, fraud, anti-money laundering, integrity of operations etc.).

As a Fraud Analyst, you will work to prevent, detect and mitigate fraud losses and identify suspicious activity related to customer deposits, gameplay and payouts.  You will be an escalation point for Customer Service and help to resolve account issues, payment queries and identify users who violate our terms of use.  You will be tasked with monitoring activity and ensuring regulatory compliance requirements are being satisfied.

You will be required to work on a rotation basis, including evening shifts and weekends.

Duties and responsibilities

• Analyze and monitor daily fraud and anti-money laundering alerts and act according to documented processes with regards to account actioning, document requests and customer verification.
• Process customer withdrawals attentively and in a timely manner, in line with the department agreed SLAs
• Responsible for detecting suspicious activity associated with money laundering and escalating accordingly.
• Communicate with Customer Service and professionally handle all escalations, ensuring we minimize contacts, empower Customer Service agents and strive for first contact resolution
• Ensure compliance with KYC and anti-money laundering regulations
• Undertake necessary administrative work, including dealing with customer correspondence and record-keeping/case management
• Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
• Be open to work on various tasks or projects as assigned to you by your line manager

Desired Skills

• Good listener, empathetic, goal-focused
• Ability to work well under pressure and with tight deadlines
• Self-starter/self-motivated
• Online gaming and or/Sports Wagering experience preferred, but not required
• Good problem-solving and analytical skills
• Excellent written and verbal communication skills
• Flexibility to perform different tasks and follow procedures

Working conditions and Physical Requirements

• Must be able to sit for extended periods of time
• Must be available to work nights, holidays and weekends
• Candidates hired into the role will be required to get licensed in certain states

Qualifications

• 1-3 years of relevant experience
• Bachelor's Degree Required, preferably in Criminal Justice
• Knowledge of Fraud and AML regulations and detection methods

Application process

Click on the "Apply Now" button and complete the short web form. Our Talent Acquisition team will be in touch soon.

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework.

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