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Fraud Analyst

Job Purpose/Summary

 

As a listed and regulated company, we pay great attention to player safety and sustainability. As part of our culture and DNA we deem player safety as a positive business enabler in a regulated industry and contributes to the best possible user experience in a safe and secure environment. The Player Safety Department is responsible for monitoring, detecting and actioning any suspicious behavior that may occur in the Group Platform (responsible gambling, fraud, anti-money laundering, integrity of operations etc.).

 

The key focus of the role is to ensure customer withdrawals are processed correctly and on time and proactively anticipate issues to minimize fraud exposure and counteract payment fraud. In addition, the Funds Analyst will provide support to Customer Services and Payments through different channels to resolve account issues, payment queries and ensure an even workload.

 

You will be required to work on a rotation basis, including evening shifts and weekends.

 

Duties and Responsibilities

 

  • Proactively determine fraudulent activity and act according to documented processes with regards to account actioning, document requests and additional checks required
  • Reactively and proactively conduct analysis of transactional and customer records to link unidentified transactions and accounts to known fraudulent activity
  • Monitor possible money laundering patterns and communicate your suspicions by submitting appropriate Internal Risk Reports (IRR) to the AML Team
  • Perform targeted checks on high-risk customers through various tools at your disposal, take appropriate action as needed
  • Make appropriate recommendations on how to improve internal processes and tools
  • Communicate with Customer Services and Payments on a daily basis and professionally handle all escalations, ensuring we minimize contacts, empower Customer Service agents and strive for first contact resolution
  • Process customer withdrawals attentively and in a timely manner, in line with the department agreed SLAs
  • Take ownership of questions by replying and following up on any account or payment-related issues and other customer question proactively
  • Undertake necessary administration work, including dealing with customer correspondence and record-keeping/case management
  • Constantly embrace the team objectives and work on your personalized goals on a quarterly basis
  • Be disposed to work on various tasks or projects as assigned to you by your line manager

 

 

Desired Skills

 

Good listener, empathetic, goal-focused

Ability to work well under pressure and with tight deadlines

Good business understanding skills: understand strategy, business functions, manage conflicts

A strong interest in the gaming industry - sports / gaming / poker / betting is preferred

Self-starter/self-motivated

Online gaming and or/Sports Wagering preferred, but not required

Good problem-solving and analytical thinking skills

Excellent written and verbal communication skills

Ensures high standards, shows initiative, proactivity, and professionalism

Flexibility to perform different tasks and follow procedures correctly

 

Working conditions and Physical Requirements

 

Must be able to sit for extended periods of time

Must be available to work nights, holidays and weekends

Candidates hired into the role will be required to get licensed in certain states

 

Qualifications

 

High School diploma

Must be at least 21 years old

 

Application process

 

Click on the "Apply Now" button and complete the short web form. Our Talent Acquisition team will be in touch soon.

 

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework.

 

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Location
Cherry Hill, New Jersey
Unibet (Interactive) , Cherry Hill, New Jersey, United States
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  • Office:
    Cherry Hill, New Jersey
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    LCR0009
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Medical Insurance
Shares
15 Days Holiday
Life Insurance
Commuter Benefits
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