As a listed and regulated company, we pay great attention to player safety and sustainability. As part of our culture and DNA we deem player safety as a positive business enabler in a regulated industry and contributes to the best possible user experience in a safe and secure environment. The Player Safety Department is responsible for monitoring, detecting and actioning any suspicious behavior that may occur in the Group Platform (responsible gambling, fraud, anti-money laundering, integrity of operations etc.).
The key focus of the role is to ensure customer withdrawals are processed correctly and on time and proactively anticipate issues to minimize fraud exposure and counteract payment fraud. In addition, the Funds Analyst will provide support to Customer Services and Payments through different channels to resolve account issues, payment queries and ensure an even workload.
You will be required to work on a rotation basis, including evening shifts and weekends.
Duties and Responsibilities
Good listener, empathetic, goal-focused
Ability to work well under pressure and with tight deadlines
Good business understanding skills: understand strategy, business functions, manage conflicts
A strong interest in the gaming industry - sports / gaming / poker / betting is preferred
Online gaming and or/Sports Wagering preferred, but not required
Good problem-solving and analytical thinking skills
Excellent written and verbal communication skills
Ensures high standards, shows initiative, proactivity, and professionalism
Flexibility to perform different tasks and follow procedures correctly
Working conditions and Physical Requirements
Must be able to sit for extended periods of time
Must be available to work nights, holidays and weekends
Candidates hired into the role will be required to get licensed in certain states
High School diploma
Must be at least 21 years old
Click on the "Apply Now" button and complete the short web form. Our Talent Acquisition team will be in touch soon.
Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework.
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