The role

As the Facilities Manager for a wider region, you will proactively ensure compliance, cost control, best in class services for stakeholders in each location. You will head your Facilities Team of the area you are responsible for and work closely with the Global CRE & FM team and other key stakeholders. As the Facilities Manager for London and Amsterdam, you will report into the Director of Corporate Real Estate and Facilities Management.

As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.

What you will do

Leadership and management

• Lead, motivate and develop local facilities team of to demonstrate best practice and deliver the highest levels of customer care/service and compliance
• Set and follow up Objective Key Results for your team and ensure that they are aligned with company/department objectives
• Lead and distribute tasks for the team and be responsible for the daily operations in the facilities service portfolio and in our offices
• Partner with the local management team, be a part of the local management team and the bridge between the team and the daily facilities operations.
• Manage relationships with key stakeholders across the company to ensure all operational service lines are meeting, and where possible, exceeding business requirements
• Manage recruitment for your team
• Continuously work with your team on their Personal Development plans and adjust them as per agreed and you see fit

Communication

• Pro-actively communicate information about the office and related facilities services
• Regularly present important office information at office meetings/forums (breakfast sessions, management meetings etc.)
• Offer dial in sessions for your locations to inform and present about the Facilities Management area
• Be a part of the induction presentation for new starters
• Hold the annual Health and Safety module for the Relax employees where applicable
• Support Kindred United by have one member of the local teams to be a part of the Kindred United team
• Support, by helping Kindred United coordinate events
• Support the People Team with onboarding of new starters by being a part of the induction.

Compliance

• Conduct and record regular facilities inspections and audits in all your locations
• Ensure all site documentation meets compliance requirements and is regularly updated in collaboration with the global CRE & FM team at Kindred
• Collaborate with the group Environmental Health and Safety advisors to ensure compliance with health and safety standards and industry codes are met
• Collaborate with the Group security team to ensure security standards are met
• Ensure compliance towards ISO 27001 and ISO 14001

Health & Safety

• Lead the Safety committee in your location if applicable
• Be a first aider
• Responsible for Health and safety in the office premises
• Responsible for on-site daily physical security

CSR

• Drive local CSR projects, collaborating with Kindred United when relevant
• Create relevant CSR data and submit the annual Carbon footprint for your local office
• Support and maintain the ISO14001 certification
• Align into certificates and standards set for the group

Facilities Management

• Be responsible for the main hub you are contracted in along with remote offices in the same country as well as abroad. 
• Proactively service and maintain all offices under your responsibility
• Manage all service requests made through our internal ticketing system to ensure requests are responded to within department SLA's and at highest customer service levels
• Ensure the appropriate processes are in place, and are regularly reviewed, to continually enhance the service provided by your team
• Pro-actively manage seating and space planning to create maximum efficiency whilst ensuring adherence to group standards
• Manage the asset management registry in all your locations
• Manage the phone and subscriptions for all employees contracted in your locations
• Manage possible rebuilds and/or office moves
• Manage the subletting areas and tenants where it applies.
• Hold induction sessions for new starters at both Kindred and Relax where it applies.
• Provide, analyze and collect data related to office occupancy and other measurables to base decisions on
• Maintain, update and work in our CMMS tool in place for CRE & FM

Finance

• Develop and pro-actively manage office budgets for one main location and a few remote locations. Review and approve all department expenses, PR's and invoices
• In conjunction with Procurement team oversee vendor selection process, manage contractor and vendor relationships, ensuring delivery schedules, quantity and quality criteria are met with agreed SLA's
• In collaboration with the Procurement team, provide data on costs for the OPEX Optimization works carried out

How will success be measured in this role

Acting in line with Kindred Group values
Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth
The response time in the internal ticketing system queue
Passing of audits
Compliance records
Quarterly check-ins

Your experience

• Experience of multi-location portfolio
• Experience of health and safety management
• Experience of vendor management, contract management and budget control
• Experienced in targeting a high standard of customer service for a high paced and diverse environment
• Experience of working with managing operational issues related to an office environment
• Experience of cost centre/ budget responsibility
• Knowledge and understanding of managing a flexible working environment and activity-based working English, spoken and written
• Excellent written and verbal communication skills

Application process

Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.

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