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Experience Owner Racing

About the Role

 

 

As a truly customer obsessed organization, Kindred Group is facing an imperative to increase its control over the product dimension in order to improve product & CX differentiation. 

 

In this context, we are looking for an ‘Experience Owner Racing' with a proven track record in the successful delivery of interactive B2B and B2C, cross channel (including web, mobile/native) business solutions and technology initiatives, to be accountable for the delivery of Kindred Group's racing betting platform experience, working alongside business owners, key product stake holders and tech teams towards a common objective.

 

An excellent knowledge of sports/racing betting products from both an end user and operator perspective is a clear advantage but not necessarily a must.   

 

You will create racing betting experiences that set industry standards and will need to think beyond the current capabilities of racing betting platforms to deliver a visionary racing betting product that delights customers. 

 

 

 

What will you be doing?

 

  • Work alongside business owners and key product stakeholders to understand and influence the long-term experience vision for Kindred Group's racing betting platform, transform business requirements into market leading racing betting experiences across multiple key journeys andbe accountable for the delivery of both theback and front-end platforms.

 

  • Work alongside development management key stake holders to drive the necessary organisational change towards an optimal development team setup and transition from various ‘pockets' of development into one strong unit that can be allocated to the delivery of Kindred´s racing betting platform.

 

  • Directly manage a team of product owners and virtually lead global delivery teams and their roadmaps to create a shared understanding of the platform requirements.

 

  • Ensure that principles of human-centered design thinking are embraced through the design & delivery process by:

 

  • Using diverse customer research and tools to reframe problems from the customer's perspective and identify levers for change.

 

  • Reimagining the target customer experience and defining plans for getting there by drawing on inspirations from across industries to generate design ideas and to model them for customer and business value.
  • Industrialising the solution while continuously evolving and improving.
  • Proving the value to customers through measurement and optimising the solution.
  • Work alongside all Experience Owners to safeguard the overall integration of key journeys and touchpoints between platforms and products.

 

  • Provide leadership, managerial support and personal development to Product Owners.

 

  • Support the Product Owners to deploy agile development and delivery methods to break down epics into user stories to design, validate, test, and refine digital assets.

 

  • Coordinate the delivery requirements and priorities across all racing Product Owners.

 

  • Understand and plan capacity across teams working closely with teach leads.

 

  • Build a comprehensive roadmap that covers all key project milestones, based on business priorities/requirements.

 

  • Facilitate the PM/PO functional relationships and ensure that ‘spokes' from all relevant functions contribute optimally to the development of the racing betting platform.

 

  • Work with the deployment of AI/Machine Learning based capability on the racing betting platform.  

 

  • Maintain compliance with all relevant training and other compliance activities related to the role to support the delivery for sustainable and responsible growth.

 

 

 

 

What have you done?

 

 

  • Experience as a Head of Product, Senior Product Manager, Head of Product Development within a scaled lean/agile development methodology environment, with an appreciation of the business logic, operational processes and end customer needs.

 

  • An excellent knowledge of sports/racing betting products,from both an end user and operator perspective, is a clear advantage but not necessarily a must.

 

  • Extensive hands-on experience implementing principles of human-centered design thinking through the design & delivery process by using diverse customer research and tools to reframe problems from the customer's perspective and identify levers for change.

 

  • Proven team management skills, with the ability to facilitate the development of autonomous high performing teams in a virtual model,across geographies, whilst being naturally collaborative, and with a desire to be part of a highly successful team rather than just a highly successful individual. 

 

  • A clear strategic thinker with an analytical and inquisitive mind-set who can demonstrate the ability to translate business ideas into tangible outcomes and have an interest in and knowledge of the latest technology trends, in particular an interest in mobile/native based products.

 

  • Highly organised and self-motivated, with a desire to see a job through to conclusion, whilst also having excellent communication skills, both verbal and written and comfortable operating at all levels of an organisation.

 

  • Excellent working knowledge and experience of managing/leading end-to-end delivery; from concept to cash, ensuring frequent, successful and well-coordinated releases to users.

 

  • A customer advocate with a clear passion and determination to improve the customer experience.

 

  • Ability to influence an organization toward a unified goal and objective and being a change agent able to constructively challenge the status quo.

 

  • A passion for customer journey design and development as well as a good understanding of customer insight approaches and methods.

 

 

 

 


 
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Location
Stockholm
Regeringsgatan 25, Stockholm, Sweden, 111 53
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  • Office:
    Stockholm
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    EXO0120
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25 - 30 Days Holiday
Private Medical
Wellbeing Allowance
Fresh Fruit
Free Breakfast Friday's
Premium Parental Leave
Eye test
3 days CSR leave
Shares
Pension
Anniversary awards
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