Engineering Support Analyst

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Engineering Support Analyst

Details

  • Work Location Type:
    Hybrid
  • Office:
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    TEC2126

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 60+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with a hybrid working model which allows flexibility between working from home and enjoying our superb office facilities.

The role

We are seeking an enthusiastic and diligent individual to join our upbeat, hardworking team that support and maintain the Kindred Racing Platform (KRP) & Kindred Sports Platform (KSP) through debugging and analysis.

You will be working a compressed working week of 10hrs x 4 days a week, on a rotating roster which include weekends. 

 

What you will do

  • Support existing and future platforms
  • Monitor and manage the uptime of Production & QA environment
  • Perform day-to-day support and liaison with overseas counter parts to ensure around the sun coverage
  • Investigate and resolve issues raised to the team
  • Proactively Identify pain points and address them through various methods
    • Automation
    • Alerting
    • Monitoring
  • Develop support operational processes and procedures

How will success be measured in this role

  • Successful delivery of work within agreed timescales
  • Accurate delivery of agreed work
  • Relevant alerts, clearly documented and executable
  • Demonstrate ability to pick up new skills and techniques
  • Produce regular support activities aligned with stakeholders

Your experience

  • Tertiary qualification/s in a Information Technology related discipline is highly desirable
  • Experience in the application support space
  • Extensive knowledge in support principles including incident management, problem management, etc.,
  • Desirable knowledge in server stack and website support
  • Strong understanding of technical issue resolution
  • Extensive knowledge in issue debugging, analysis and resolution
  • Working knowledge of user journey via multiple tools
    • Solace / Kafka
    • Elastic / Grafana / Splunk
    • Postgres / MSSQL
  • Testing experience is a definite advantage

Benefits

Some of our benefits include:

  • Competitive Salary
  • Career progression training and opportunities
  • 6 weeks annual leave a year
  • Yearly wellbeing allowance
  • Access to life insurance and income protection
  • Open plan office with in-house barista

 

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.

 
 

Details

  • Work Location Type:
    Hybrid
  • Office:
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    TEC2126

Location

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Location
Sydney, Australia
Level 9, 207 Kent Street, Sydney, New South Wales, Australia, 2000
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Benefits

Well-being allowance
Learning and development opportunities
Inclusion networks
Charity days
Long service awards
Life assurance and income protection
Employee Assistance Programme

Meet the recruiter

Bianca Elasi

bianca.elasi@kindredgroup.com

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