Decisioning Architect

Pega Decisioning Architect

About Kindred

Over the last 20 years, Kindred Group has brought together 9 brands, which together form one of the largest online gambling companies globally. With so many proud achievements to look back on, our future goal is simple – to be the number one operator across all our markets.



As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.



The role:

As a Pega Decisioning Architect, you will collaborate with cross-functional teams to create the vision for the decisioning framework that will power AI-informed, personalized, 1 to1 customer experiences. You will strategically balance the business objectives and needs, with customer experience requirements, user stories, business processes, business rules, and data architecture to support the design, development, and configuration of the complete Pega decisioning logic architecture.


You will be responsible for developing and evolving the Enterprise decisioning logic architecture which needs to integrate seamlessly with a complex technology landscape, consisting of multiple technology stacks and applications. This architecture will need to be scalable and future-proof to accommodate changing business and technological needs.



What will you do?


  • Design, development, and configuration of elements of the core decisioning logic for the Pega real-time marketing decisioning platform based on evolving business requirements.
  • Design and configure rules, logic, algorithms, and flows and process flow development.
  • Assess decisioning platform capabilities, and create a roadmap for expansion to enable seamless omnichannel experience and personalized in-context customer interactions.
  • Lead and own the implementation of decisioning enhancement roadmap applying appropriate industry standards.
  • Drive continuous improvement of the decisioning logic including leveraging test & learn, champion challenger & adaptive modeling capabilities.
  • Communicate technical concepts, problems, and solutions to both technical and non-technical audiences.
  • Keep an accurate record of materials used, expected deliverables, and milestones achieved.
  • Identify and mitigate existing business risks or risks associated with solution architecture.
  • Leverage past experience with implementations and ensure that industry best practices are adhered to.



What we're looking for...


You are a hands-on, motivated, and collaborative leader with exceptional communication skills and proven experience working with diverse teams of technical architects, business users, and IT teams in customer organizations on all phases of the software development life-cycle. Your experience with previous Pega implementations affords you the knowledge to ask the right questions, take steps to mitigate risk, and design an adaptable solution. You understand customer relationship management (CRM), revenue generation, margin protection, customer retention and acquisition, customer care and support, business rules, big data, operational efficiency, and how to translate business requirements into efficient, scalable solutions.



You'll need to have:

  • Bachelor's degree or four or more years of work experience.
  • 2-5 years of relevant work experience.
  • Pega end-to-end implementation experience.
  • Experience in Pega Projects as a Business Architect / Pega Decisioning Architect.
  • Experience with technical troubleshooting and problem solving.
  • Experience of Next Best Action Designer and Pega 8.x
  • Relevant Pega Certifications, advantageous to have two or more Pega Certifications from PCBA, PCDC, PCMC, PCSA/PCSSA


Kindred Benefits

  • Life assurance, income protection, Personal private health cover.
  • 25 annual vacation days.
  • £200 a year wellbeing allowance.
  • Charity Days – up to 3 days paid leave to support charity related activities.
  • You will be automatically enrolled into the Kindred LTS Pension Plan.
  • Enhanced Maternity, Paternity and shared parental leave policy.


Application process

Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.



Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.



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Kindred House, 17-25 Hartfield Road, Wimbledon, London, United Kingdom, SW19 3SE
  • Office:
  • Type of Employment:
    Full Time Permanent
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25 Days Holiday
Private Medical
Wellbeing Allowance
Maternity/Paternity leave
Eye test
3 days CSR leave
Anniversary awards
Travel loan
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