The role #LI-Hybrid
As a Kindred Group Customer Service Agent for Denmark, you will play a key role in our mission to offer customers the best gambling experience ever. You'll be one of over 200 agents across Malta and Gibraltar who individually support the customers of our 11 brands in their native languages.
Working daytime shifts, any 5 days a week, you will be part of a close-knit team of 5-10 people. Your technical knowledge and excellent communications skills, both written and verbal, will contribute to your success.
We provide a four-week training programme including systems and product modules, plus ongoing support so that you can provide the best possible support.
This vacancy is based in Malta and offers great career opportunities to use your passion for customers in an online gambling environment.
As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.
What you will do
How will success be measured in this role
Customer satisfaction scores
Contact quality (demonstrating empathy, reaching resolution, strong communication and friendliness)
Number of contacts handled
Product knowledge
Team contribution and extra tasks
Regular performance reviews with your line manager
Acting in line with Kindred Group values
Successful completion of all relevant training and other compliance activities that support Kindred's sustainable and responsible growth
Your experience
Application process
Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.
Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.
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