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Customer Service Representative

Job purpose/Summary:

 

Kindred Group knows what it takes to be a major player in the sports and entertainment industry.  As one of the world's largest providers of sports betting and online gaming, with over $1B in annual revenue, Kindred is now expanding into the US market.

 

Our largest brand, Unibet, has recently launched in New Jersey and as such, we're looking for a Customer Service Representative to help support our Customer Services team in the Cherry Hill, NJ office (we are currently working from home). You will have the opportunity to work in an entrepreneurial, start-up environment with the support of a well-established organization behind you.

 

Our Company's diverse workforce of over 1,500 includes over 50 different nationalities based all over the world. When you join our team, there is a guaranteed sense of belonging, inclusiveness and team spirit. This is an exciting and unique opportunity to join an established company during its early stage development in the US and the birth of online sports betting across the nation.

 

The key focus of the role is to provide outstanding customer service in a fast-paced call center environment, handle customer inquiries and complaints through to resolution, and operate in a team environment with customer satisfaction as the ultimate goal.

 

Duties and Responsibilities:

 

  • Communicate effectively with players and address both comments and concerns via Live Chat, Email, and Phone (assisting with general concerns, manual ID verification, account management, responsible gaming issues)
  • Ability to troubleshoot technical issues (computer, browser, application installation, or any other technical issues to assist the player in successful account creating and an enjoyable gaming experience)
  • Assist players with specifics about promotions, loyalty programs, and terms and conditions
  • Escalate all necessary issues to management in a timely fashion
  • Perform payment approvals for small transactions while following processes to identify Fraud, AML, and risk
  • Other duties as necessary and/or assigned

 

Desired Skills:

  • Good listener, empathetic, goal-focused
  • Ability to work well under pressure and with tight deadlines
  • Good business understanding skills: understand strategy, business functions, manage conflicts
  • Strong organizational, problem-solving and analytical thinking skills
  • Call center experience preferred, but not required
  • Online gaming and or/Sports Wagering preferred, but not required
  • Excellent written and verbal communication skills
  • Able to handle complaints and difficult situations in a calm and patient manner
  • Ensures high standards, shows initiative, proactivity, and professionalism
  • Flexibility to perform different tasks and follow procedures correctly

 

Working Conditions and Physical Requirements:

 

  • Must be able to sit for extended periods of time
  • Must be available to work nights, holidays and weekends

 

Qualifications:

 

  • High School diploma
  • Must be at least 21 years old

 

How to Apply:

 

Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.

 

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework.


 
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Location
Cherry Hill, New Jersey
Unibet (Interactive) , Cherry Hill, New Jersey, United States
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  • Office:
    Cherry Hill, New Jersey
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    COR0688
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Medical Insurance
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15 Days Holiday
Life Insurance
Commuter Benefits
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