Customer Service Operator

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Customer Service Operator

Details

  • Work Location Type:
    On-site
  • Office:
  • Type of Employment:
    Part Time Casual
  • Reference Number:
    TEC2195

About Kindred

Kindred Group is a digital entertainment pioneer bringing together nine successful online gambling brands, forming one of the largest online gambling groups in the world. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% revenue is derived from harmful gambling.

Our global team of more than 2000 people represents 70+ nationalities. When you join Kindred, you'll be part of a collaborative, diverse and inclusive team that has your best interest at heart. We are a trusting company that knows the value of a healthy work-life balance. We offer a wide range of benefits, along with annual bonus, which is tied to both company and your individual performance.

The role

We are seeking a dedicated Casual Customer Service Operator (Night Shift) to join our team. As a key member, you will be responsible for delivering exceptional customer service in alignment with our company's objectives. This role involves handling various customer inquiries via phone calls, emails, and webchat, ensuring prompt resolution, and maintaining a high standard of professionalism.

As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.

What you will do

  • Handling customer inquiries and bet placements over the phone.
  • Managing email correspondence, escalating issues as necessary and providing general customer support.
  • Engaging in webchat interactions to address customer queries and concerns.
  • Executing live and pre-match sports and racing bet placements.
  • Collaborating with colleagues to address market and resulting issues.
  • Prioritizing and escalating inquiries to ensure timely and efficient resolution.
  • Adhering to all established procedures and compliance requirements.
  • Availability to work on nights and weekends as needed.

Your experience

  • Previous experience in a customer service role.
  • Strong communication skills, both verbal and written.
  • Excellent problem-solving abilities and attention to detail.
  • Ability to multitask and work effectively within a team.
  • Familiarity with sports and racing betting operations is advantageous.

Join our team and enjoy perks that go beyond the standard! We offer competitive above award pay, along with generous penalty rates, ensuring that your hard work is duly rewarded. Immerse yourself in a vibrant and supportive work environment where you'll find yourself getting paid to indulge in your passion for sports! Discover the thrill of being part of a team that values your contributions and fosters a culture of camaraderie. Join our team and contribute to delivering outstanding customer experiences in a dynamic and fast-paced environment. Apply now to be part of our team!

Please note that this role is for a casual night shift position and that weekend work will be required.

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

Click on the “Apply Now” button and complete the short web form. Please add your CV and covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon. Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, ages, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.

 
 

Details

  • Work Location Type:
    On-site
  • Office:
  • Type of Employment:
    Part Time Casual
  • Reference Number:
    TEC2195

Location

Benefits

Well-being allowance
Learning and development opportunities
Inclusion networks
Charity days
Long service awards
Life assurance and income protection
Employee Assistance Programme

Meet the recruiter

Bianca Elasi

bianca.elasi@kindredgroup.com

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