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Customer Service Agent 32Red

Location: World Trade Centre, Gibraltar

Reports to: Team Manager

Department: Customer Service

Hours of work: 40 hours per week on a shift basis including nights and weekends 

 

About the role

 

This vacancy is based in our office in Gibraltar and will be working across 32Red brand for our UK customers. This role offers a great opportunity to those who want to kick start their career within a dynamic company and work with one of the leading online gaming companies around the world.

 

What will you be doing

 

  • Provide customer service to customers via live chat, e-mails and telephone
  • Guide customers through the site and/or mobile phones and assisting them in using the various services and products offered
  • Resolve a variety of technical problems reported by customers
  • Handle both written and verbal internal communication
  • Work in a team, supporting team members and contributing to a good atmosphere on the job
  • Promote Responsible Gaming

How will you be measured

 

  • Customer satisfaction scores
  • Contact quality (demonstrating empathy, reaching resolution, strong communication) and friendliness
  • Contacts handled
  • Product knowledge
  • Team contribution and extra tasks

What have you done

 

  • Excellent written and verbal communication skills
  • Excellent team player
  • Circa one years' experience in a Customer Service environment, online gambling industry potentially an advantage but not essential.
  • Able to work well under pressure
  • Works under minimum supervision
  • Native level English language skills

 

To apply for this role click on the "Apply for this role" button and complete the short web form, please add a covering letter explaining your motivations for applying and your salary expectations.  Our recruitment team will be in touch shortly.

  • All applications to be submitted in English.

 

 

 


 
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Location
Gibraltar
4th Floor World Trade Center, 6 Bayside Road, Gibraltar
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  • Office:
    Gibraltar
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    MAR0383
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25 Days Holiday
Private Medical
Wellbeing Allowance
Fresh Fruit
Free Breakfast Friday's
Maternity/Paternity leave
Eye test
3 days CSR leave
Shares
Pension
Anniversary awards
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