About the role
Kindred Group is one of the world's largest online sports betting and gaming companies with over 30 million customers worldwide across 9 brands. We're a diverse team of 2,000 people, with office locations across the globe, and have consistently been ranked one of Stockholm's best places to work.
The online gaming industry is a fast-paced, customer-centric industry, and at Kindred, we're serious about improving our customers' experience. So serious that we've organized our delivery model around the 6 core experiences that customers go through on our sites and apps every day: Customer Onboarding & Player Sustainability, Pay & Withdraw, Communication & Rewards, Sportsbook, Gaming, and Customer Support. The Customer Experience (CX) team sits within the Strategy Department as an integral part of these six business areas, working day-in and day-out with Business & Delivery Owners to ensure the continual prioritization of what matters most to our customers, and helping to deliver the best solutions possible, while also working with senior leadership to help shape future long-term business strategy.
Reporting to the Head of CX, you will be using data to drive and coordinate the management and delivery of various customer experience improvement projects and activities.
What will you be doing?
What have you done?
5+ years of proven work experience in customer experience (CX), strategy, or market research roles.
What you must have?
Project Execution:
Communication and Stakeholder Management:
Judgment:
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