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Account Manager

 

Job purpose/summary

The key focus of the role is to provide outstanding customer service to high net worth players and grow and retain this segment. 

Duties and responsibilities

  • Manage the portfolio of the customers and personally build strong relationships with them to reach their loyalty, retention and increase their lifetime value by maintaining their usual and sustainable level of play
  • Monitor individual customer performance and ensure that rewards, both online and offline, are offered in accordance with business requirements
  • Handle customers' day to day queries and complaints, including out of normal office hours, in order to provide the high value players with personal and ‘competition beating' service
  • Ensure that the individual customers are proactively targeted with the right action at the right time in their lifecycle (new high value customer, churning, lapsed, returning, big winners, etc.) to drive the growth and activity from high net-worth customers
  • Monitor the performance on the market level, understand and act upon trends
  • Initiate campaigns that will drive activity for high net worth customers, ensure that they are generated in a timely manner, results monitored and reported
  • Monitor the customer base for new high net worth customer potential and onboard the customers accordingly
  • Work alongside Marketing and Events teams to plan and execute events; entertain and host customers at various local and global events; coordinate gift drops for the customers
  • Always keep a player sustainability mindset and act as trust and responsible gambling ambassador
  • Collaborate closely with Player Sustainability, Payments and Customer Support teams to ensure a positive and safe gambling experience
  • Drive business success and act as the voice of high value customer by providing feedback and innovative ideas

Desired Skills

  • Casino experience, marketing preferred
  • Experience in a customer-facing role
  • Great people skills that build strong relationships with customers
  • Sound commercial acumen including an understanding of ROI and analysis
  • Great organization, planning and prioritization skills, along with strong attention to detail
  • Excellent written and verbal communication skills
  • A genuine commitment to providing world-class service to our valuable customers
  • Well-presented and willing to travel and work outside normal office hours

Preferred Skills

  • Prior Casino Host experience
  • Sports industry knowledge

Working conditions and Physical Requirements

  • Must be able to sit for extended periods of time
  • Must be available to work nights, holidays and weekends
  • Candidates hired into the role will be required to get licensed in certain states

Qualifications

  • High School diploma
  • Must be at least 21 years old

 

Application process

Click on the "Apply Now" button and complete the short web form. Please add a covering letter in English to let us know your motivation for applying and your salary expectation. Our Talent Acquisition team will be in touch soon.

 

Kindred is an equal opportunities employer committed to employing a diverse workforce and an inclusive culture. As such we oppose all forms of discrimination in the workplace. We create equal opportunities for all our applicants and will treat people equally regardless of and not limited to, gender, age, disability, race, sexual orientation. We are committed not only to our legal obligations but also to the positive promotion that equal opportunities bring to our operations as set out in our sustainability framework. Kindred has an ESG rating of AAA by MCSI.

 

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Location
Cherry Hill, New Jersey
Unibet (Interactive) , Cherry Hill, New Jersey, United States
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  • Office:
    Cherry Hill, New Jersey
  • Type of Employment:
    Full Time Permanent
  • Reference Number:
    COM1937
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