The role

As a Technical Engineering Manager in the Player Account Management department, you lead a cross-functional team of software engineers. You are accountable for the team's deliverables, ensuring solutions meet both functional and non-functional requirements. As a leader you create a culture of accountability, where each team member understands their impact on outcomes and takes ownership for their products. By working closely with the Product Owner, you ensure effective ways of working that enables your team to produce high-quality solutions that our customers will love. In addition, you own the team's technical roadmap, ensuring that quality is not compromised.

You are a passionate leader with a commitment to inspire and empower your team. You mentor engineers, fostering a culture of ownership and collaboration, while supporting career growth. You collaborate with stakeholders across the organisation, ensuring alignment and clear communication on priorities, risks, and outcomes. 

Key Responsibilities of the role

Technical Ownership

• Own and drive the team's technical roadmap in alignment with organisational objectives, ensuring a strong collaboration with the Product Owner
• Take responsibility for production stability and quality, addressing any issues or incidents head-on 
• Ensure technical debt is identified, prioritised, and systematically addressed
• Collaborate with Architects, UX Designers, and Principal Engineers to deliver scalable and maintainable solutions
• Champion engineering best practices, including code quality, security, testing, and documentation

Ways of working

• Lead, and continuously improve, the teams agile processes ensuring effective planning and execution
• Ensure the team delivers predictable, high-quality and compliant outcomes
• Honor team commitments made to timelines for strategic initiatives
• Promote fast delivery of value through experimentations and iterations
• Oversee the team's capacity planning and resource allocation
• Embrace new productivity, AI and automation tools, always striving to make the team more efficient 

Accountability for Outcomes

• Take full accountability for the team's deliverables, ensuring alignment with business objectives
• Secure end-to-end deliveries by establishing collaboration and clear agreements with any other teams involved 
• Act as a single point of ownership for ensuring solutions meet both functional and non-functional requirements
• Actively participate in product discussions to ensure technical feasibility and alignment
• Act as the primary driver for balancing product delivery with technical excellence together with the PO
• Ensure that you, and your team, adhere to the Governance, Risk & Compliance (GRC) obligations within your direct responsibility and control.
• Ensure any non-compliance incidents within your team are raised through the appropriate channels (Compliance Incidents Process) and that your team are informed of any reporting processes relevant to them.
• Challenge processes, policies and projects that will negatively impact compliance within the Group.
• Ensure your team's completion of all mandatory compliance trainings within the set deadline.
• Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.

Team Leadership & People Management

• Mentor and coach engineers, fostering career growth and technical expertise
• Build and nurture a culture of ownership, accountability and collaboration within and outside of the team
• Continuously evaluate performance and provide actionable feedback to your team members, setting compensation accordingly
• Promote team wellness and engagement, driving a positive and inclusive team environment
• Recruit top talent, considering best fit, skills and dynamics for the team needs

Stakeholder Collaboration

• Serve as the key liaison between PAM, other Tech departments, product management and other stakeholders
• Clearly communicate technical challenges, risks, and trade-offs to non-technical stakeholders
• Ensure cross-functional alignment on priorities and deliverables
• Support your peers across the larger PAM organisation, seeing how you can help with the big picture

We think that you have:

• Proven experience as an Engineering Manager, Team Lead, or a similar role
• A strong technical background in software development, with hands-on experience in system design, architecture and managing technical debt
• Experience with Agile/Scrum methodologies and improving team processes
• Demonstrated ability to take ownership and accountability for technical and business outcomes
• Excellent interpersonal and leadership skills, with a track record of building high-performing teams
• Strong problem-solving skills and ability to balance strategic and tactical priorities

We'd also love it if you have:

• Experience working in cross-functional environments with architecture, UX, and product teams
• Familiarity with modern software development practices and tools
• Ability to balance technical leadership with people management responsibilities effectively