The Role

The Technical Engineering Manager role in our Player Account Management (PAM) platform is a pivotal leader responsible for guiding the engineering team in the development and implementation of innovative technical solutions. This position requires a blend of managerial and technical expertise, driving projects that align with our strategic goals while fostering a collaborative and high-performance work environment.

Technical Ownership

• Own and drive the team's technical roadmap in alignment with business, (PAM and product goals/strategy
• Ensure technical debt is identified, prioritized, and systematically addressed
• Collaborate with Architects, UX Designers, and Principal Engineers to deliver scalable and maintainable solutions
• Champion engineering best practices, including code quality, security, testing, and documentation

Ways of working

• Lead, and continuously improve, the teams agile processes ensuring effective planning and execution
• Ensure the team delivers predictable, high-quality and compliant outcomes
• Honor team commitments made to timelines for strategic initiatives
• Promote fast delivery of value through experimentations and iterations
• Oversee the team's capacity planning and resource allocation
• Embrace new productivity, AI and automation tools, always striving to make the team more efficient 

Accountability for Outcomes

• Take full accountability for the team's deliverables, ensuring alignment with business objectives
• Secure end-to-end deliveries by establishing collaboration and clear agreements with any other teams involved 
• Act as a single point of ownership for ensuring solutions meet both functional and non-functional requirements
• Actively participate in product discussions to ensure technical feasibility and alignment
• Act as the primary driver for balancing product delivery with technical excellence

Team Leadership & People Management

• Mentor and coach engineers, fostering career growth and technical expertise
• Build and nurture a culture of ownership, accountability and collaboration within and outside of the team
• Continuously evaluate performance and provide actionable feedback to your team members, setting compensation accordingly
• Promote team wellness and engagement, driving a positive and inclusive team environment
• Recruit top talent, considering best fit, skills and dynamics for the team needs

Stakeholder Collaboration

• Serve as the key liaison between PAM, other Tech departments, product management and other stakeholders
• Clearly communicate technical challenges, risks, and trade-offs to non-technical stakeholders
• Ensure cross-functional alignment on priorities and deliverables
• Support your peers across the larger PAM organisation, seeing how you can help with the big picture

Ensure that you, and your team, adhere to the Governance, Risk & Compliance (GRC) obligations within your direct responsibility and control. Ensure any non-compliance incidents within your team are raised through the appropriate channels (Compliance Incidents Process) and that your team are informed of any reporting processes relevant to them. Challenge processes, policies and projects that will negatively impact compliance within the Group. Ensure your team's completion of all mandatory compliance trainings within the set deadline. Reach out to the Compliance Teams if unsure of any of your compliance obligations or the requirements are unclear.