The role

Are you interested in sports, sports and more sports and would love to work with it on a daily basis? Then this is the role for you! This role suits someone who is eager and keen to learn. 

Reporting to the Sportsbook Trading Operations Manager within the Trading Operations department, this role will be responsible for all operational aspects of live scheduling, manual and automated creation of events in line with local regulations and bet settlements in line with agreed processes and procedures. You will also be responsible for proactively resolving any operational issues, documenting key processes and continually monitoring feed quality to ensure that we deliver a great player experience to our customers. You will also be required to work a variable shift pattern which includes days, evenings, weekends and public holidays and may also include early mornings and late evenings working hours to meet the needs of the business.

As a listed and regulated company, Kindred Group pays great attention to player safety and sustainability. Our purpose is to transform gambling by being a trusted source of entertainment that contributes positively to society. Our goal is that 0% of revenue is derived from harmful gambling.

What you will do

• Manual and automated creation of markets in accordance to local compliance regulations and agreed SLAs, ensuring that all criteria and description is managed correctly

• Monitoring of start/closing times in real time and alerts to ensure optimized efficiency 

• Continuously monitoring feed quality and proactively ensuring best feed selection for fastest live data 

• Responsible in settling markets both manually and automatically and resolve conflicts that might arise in line with agreed process and guidelines.

• Collaborating closely and aligning with different departments in Sportsbook such as Control & Compliance and Sports Traders

• Responsible in building live scheduling rotations and assignments in line with the Sporting calendar to ensure that resource is well planned and that we maintain 24/7 coverage

• Responsible in creating and maintaining detailed process guidelines and documentation that will help the team to ensure that correct process is applied at all times

• Proactively investigate and resolve any operational issues (live scheduling/settlements/event creation) in a timely manner, escalating where appropriate.

• Resolving escalations such as bet resettlements, voided bets, feed quality, in play trading conflicts etc.

• Work a variable shift pattern including evenings, weekends and public holidays to meet the needs of the business

• May be required to assist in day-to-day Sportsbook Operations alongside your core responsibilities.

• Acting as shift leader on duty as main link between different Sportsbook departments.

Your experience

• Previous experience in a similar operational role within Sportsbetting and knowledge of the Sporting calendar

• Ability to work in a fast paced environment and under pressure to strict timelines/deadlines

• Excellent problem solving skills, with an ability to use own initiative in dealing with operational problems.

• Excellent attention to detail and highly organised

• Can work to a good standard in key ”Office” tools (Teams, Excel, Word, PowerPoint, Onedrive)

• Excellent communication and interpersonal skills

• Fluent in English, both written and verbal, is essential 

• Proactive, self driven and motivated 

• Flexibility and willingness to work on a variable shift schedule that will include mornings, evenings, weekends and public holidays.

• Previous experience with working with suppliers and in an operational capacity would be an advantage.