Senior Remote Helpdesk Technician

Details

Work Location Type:
Hybrid
Office:
Bengaluru
Type of Employment:
Full time
Reference Number:
TEC2456

About Us

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

FDJ UNITED is hiring a Senior Remote Helpdesk Technician to provide expert IT support to employees, resolve technical and identity-related issues, manage endpoints (Windows and macOS), and deliver exceptional service to senior staff. This role involves shift work, on-call duties, and supporting extended European working hours in a fast-paced, collaborative environment.

FDJ UNITED requires a Senior Remote Helpdesk Technician to ensure seamless IT support for our employees. This role is critical for resolving complex technical issues, managing identity-related challenges, maintaining endpoints (Windows and macOS), and providing exceptional service to senior staff. With a focus on collaboration and innovation, this position supports extended European working hours and on-call coverage, ensuring uninterrupted operations in a fast-paced environment

FDJ UNITED is seeking an experienced and highly capable Senior Remote Helpdesk Technician to join our Corporate IT team. In this role, you will be the first point of contact for employees, ensuring a seamless and efficient IT experience. Your focus will include resolving complex technical issues, addressing identity-related challenges such as locked out accounts or Conditional Access Policy errors, configuring and maintaining endpoints (Windows and macOS), supporting corporate IT systems, and delivering exceptional white-glove service to our senior staff. This role is ideal for someone who thrives in a fast-paced, remote environment and values collaboration and innovation. The position includes working in shifts within the HelpDesk team to cover extended European working hours as well as OnCall duties.

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.