Senior Remote Helpdesk Technician- JSM Specialist

Details

Work Location Type:
Hybrid
Office:
Bengaluru
Type of Employment:
Full time
Reference Number:
TEC2456

About Us

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

FDJ United is seeking an experienced and highly capable Senior Remote Helpdesk Technician – JSM Specialist to join our Corporate IT team. In this role, you will be responsible for designing, building, and managing Jira Service Management (JSM) to optimize IT helpdesk operations and enhance the overall employee experience. This includes automating workflows, configuring SLAs, integrating IT systems, and ensuring seamless remote management capabilities. The ideal candidate will have deep expertise in JSM and a passion for building scalable, efficient IT service processes that deliver exceptional service across global teams, including support from India.

This position involves working in shifts within the HelpDesk team to cover extended European working hours and includes OnCall duties.

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.