The role

The role

As the online gambling industry evolves, we constantly keep up with complex market dynamics and strict regulations. We operate in a heavily regulated environment and the Compliance Department actively supports the business in transforming compliance complexity into real opportunities, while developing our operations in synergy with the regulated environment.
 

In the international context, online gambling represents a fast-growing, everchanging landscape characterised by a lack of harmonisation in regulations across markets, which demands high levels of adaptability, conformity, and risk management that the Senior Regulatory Officer will champion day in, day out. 
 

As a Senior Regulatory Officer, you will be building close relationships with key internal stakeholders and lead strategic partnerships with external third parties ranging from public authorities to commercial partners. The role itself is designed to grow as you develop and accumulate experience. It is an exciting but challenging role that requires resilience, commitment, and good understanding of technology, systems and their relationship with the law.

What you will do

• Translate FDJ UNITED's strategic cycles and the Compliance department's vision, strategy, and tactics into quantifiable outcomes while sustaining a consistently high level of performance within the GRC value chain and framework, alongside quality management principles.
• Champion a culture of excellence in compliance and sustainability across the business, advancing best practices and risk ownership within the 1st Line of Defence. Lead as a senior regulatory expert, being an energising force and model to others, relying on an influential ethical foundation in all interactions with stakeholders, leadership and government authorities.
• Assume a senior pivotal role in managing regulatory enforcement cases, safeguarding business reputation and minimizing enforcement/sanctioning ramifications. Lead multidisciplinary reaction forces and orchestrate watertight and legally sound regulatory responses and mitigations.
• Autonomously exercise effective 2nd Line control, ownership and sponsorship of licensing and other re-reg projects, proactively contributing with local knowledge, subject-matter expertise and GRC leadership to drive project success, ensuring smooth deliveries and safeguarding outcomes/milestones.
• Leverage senior expertise to generate and systematically embed within the 1st Line comprehensive and timely GRC advice, tailored to our business context and enabling informed commercial/business decision-making.
• Independently drive and oversee the effective performance of regulatory audits, including business readiness, stakeholder preparedness and end-to-end support.
• Manage and enhance the Compliance Incident Process to identify, evaluate, document, and communicate all actual or probable risks. Ensure stakeholders focus on uncovering significant root causes and conducting non-conformance analyses by completing procedural follow-up work designed to prevent the recurrence of similar issues, including near-misses.
• Research, develop, and deliver proactive and continuous compliance programs to identify non-compliance and improve operational and GRC workflows. Build and maintain the department's QMS, conducting process improvement programs and performance analysis.
• Manage the entire license lifecycle, including renewals, amendments, and compliance risks, while analysing regulatory landscapes to predict and plan for challenges and opportunities.
• Develop and implement strategies to navigate regulatory complexities and secure successful licensing outcomes, as well as providing internal training and guidance on GRC matters and compliance best practices.
• Stay abreast of evolving regulatory trends and developments within the industry. Maintain detailed awareness about social, political, legislative, and business developments in assigned jurisdictions.
• Directly support Regulatory Officers and assist line manager and head of department on all matters delegated. Handle other planned or ad-hoc responsibilities delegated by your manager or arising from business needs.

Role Objectives

Achieve industry-leading performance in,

• Regulatory Advisory & Risk Mitigation
• Operational Compliance Effectiveness
• Strategic GRC Development and Delivery
• Stakeholder Engagement & Regulatory Affairs

How will success be measured in your role?

• Individual performance, quality and timeliness of work delivered.
• Progress and delivery on set Objectives and Key Results.
• Measurable improvement in business compliance performance and maintaining regulatory clean sheet.
• Team performance.

Candidate Profile

• Experience in a multinational regulatory position within the online gambling or another highly-regulated industry. The experience should demonstrate wide exposure to areas of law and regulatory practice that is transferrable to the nature of our business environment (e.g. fintech, banking, digital services, internet and cyber law, digital entertainment, etc).
• Solid grasp of corporate governance best practices and structured GRC development programmes along with recognised methodologies, and a track record which demonstrates successful outcomes/deliveries in these areas. Key to be able to showcase independent actions and planning and high levels of autonomy in past decision-making as correlated to successful outcomes.
• Extensive hands-on experience interacting with government authorities as part of daily routine work or within official regulatory inquiries, investigations or enforcement procedures that involved large stakeholder-cohort management
• Successful practice in the preparation and production of novel, effective and legally sound regulatory responses and defences produced via the coordination of vast internal/external resources in the geographically dispersed organisation.
• Law degree, business degree or equivalent governance and compliance qualifications. An additional master's degree or a professional certification in governance, compliance or regulatory affairs would be preferred.

Skills and Abilities:

• Advanced competencies in making and assessing arguments and legal reasoning related to regulatory affairs and enforcement matters based on systematic evidence-based approaches and case management with a proven history of achieving effective solutions and results.
• The candidate should possess a strong understanding of change management principles and a proven track record of successfully implementing changes within complex regulatory environments. They should be adept at obtaining buy-in from stakeholders, managing resistance, and ensuring a smooth transition to new compliance processes or procedures.
• The ideal candidate will be a data-driven decision maker, with a strong ability to leverage data analytics to identify trends, assess risks, and inform strategic compliance initiatives. Experience in producing compliance metrics and measurements or utilising data visualisation techniques to communicate complex compliance information effectively.
• Highly effective communication, engagement and presentation skills, with the ability to tailor GRC communications to diverse audiences on varied topics (stakeholders, team members of varying seniority, different nationalities).
• Proven ability to successfully manage competing regulatory priorities whilst keeping abreast of changing legislative and regulatory developments in a rapidly evolving and adverse environment. Coupled with ability to thrive under immense pressure and accountabilities with a very demanding and changing workload.

Languages:

• Fluency in English and at least one other European Union language, preferably Dutch.