Retention Bonus Manager

Details

Work Location Type:
Hybrid
Office:
Gibraltar, London, Malta
Type of Employment:
Full Time Permanent
Reference Number:
CAM0421

About Us

At FDJ UNITED, we don't just follow the game, we reinvent it.

FDJ UNITED is one of Europe’s leading betting and gaming operators, with a vast portfolio of iconic brands and a reputation for technological excellence. With more than 5,000 employees and a presence in around fifteen regulated markets, the Group offers a diversified, responsible range of games, both under exclusive rights and open to competition. We set new standards, proving that entertainment and safety can go hand in hand. Here, you’ll work alongside a team of passionate individuals dedicated to delivering the best and safest entertaining experiences for our customers every day.

We’re looking for bold people who are eager to succeed and ready to level-up the game. If you thrive on innovation, embrace challenges, and want to make a real impact at all levels, FDJ UNITED is your playing field.

Join us in shaping the future of gaming. Are you ready to LEVEL-UP THE GAME?

The role

We are seeking an experienced and detail-oriented Retention Bonus Campaign Manager to join our team. Your primary responsibility will be to ensure the flawless bonus creation across campaigns and initiatives, tailored to specific markets and supporting the overall customer strategy. You will collaborate with stakeholders, implement best practices, and maintain quality and compliance throughout customer communications. You will also play a pivotal role in proactively addressing potential issues as well as investigating and resolving any CRM incidents raised.

What you will do

· Leading the execution of bonus campaigns, following best practice guidelines, and maintaining effective communication with stakeholders throughout the project.

· Collaborating with cross-functional teams and working on bonuses for different markets based on specific requirements.

· Ensuring the quality and compliance of all bonuses and bonus campaign setups, while maintaining consistency across bonus text and terms and conditions.

· Conducting thorough testing processes to ensure comprehensive testing of all bonuses before rollout.

· Informing customer service about operationalized bonus campaigns and promptly investigating and resolving any campaign-related issues raised.

· Provide out of hours support over weekends and significant marketing initiatives such as Christmas or World cup.

· Contributing to knowledge sharing within the team and the company through training sessions and meetings.

· Conduct UAT for any new bonus mechanic releases or as required.

· Building and nurturing positive working relationships with colleagues and stakeholders.

· Completing ad-hoc manual tasks as necessary to support bonus function.

Your experience

· Excellent organization, planning, and prioritization skills, with a keen attention to detail.

· Strong communication skills, with the ability to effectively communicate with various stakeholders.

· Ability to thrive in a fast-paced environment and efficiently manage time.

· Solid understanding of implementing, driving, and managing complex bonus mechanics.

· Familiarity with bonus mechanics and a keen interest in our products.

· Proactive and collaborative approach to work, actively contributing to team efforts.

· Experience within the online gaming sector and a strong interest in its product offering is desirable.

Our Way Of Working

Our world is hybrid.

A career is not a sprint. It’s a marathon. One of the perks of joining us is that we value you as a person first. Our hybrid world allows you to focus on your goals and responsibilities and lets you self-organise to improve your deliveries and get the work done in your own way.

Application Process

We believe talent knows no boundaries. Our hiring process focuses solely on your skills, experience, and potential to contribute to our team. We welcome applicants from all backgrounds and evaluate each candidate based on merit, regardless of personal characteristics as the age, gender, origin, religion, sexual orientation, neurodiversity or disability.